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- Tasks: Lead and grow high-value client relationships in the contingent labour market.
- Company: Dynamic company focused on professional services with a hybrid work culture.
- Benefits: Competitive salary, private healthcare, strong pension, and 25 days holiday.
- Why this job: Make a real impact by driving revenue growth and leading a talented team.
- Qualifications: Proven experience in account management and a strong background in recruitment or workforce solutions.
- Other info: Enjoy a supportive environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Overview: This is a senior leadership role for someone who understands the contingent labour market and knows how to build, protect, and grow high-value client relationships. You’ll take ownership of a portfolio of strategic B2B clients, acting as the commercial lead across service delivery, retention, and revenue growth. Alongside this, you’ll lead and develop a small account management function, setting the standard for how clients are engaged, reviewed, and retained. The role sits at the intersection of commercial strategy, client success, and service delivery. You’ll work closely with technical and operational teams to ensure clients receive a consistent, high-quality, insight-led service, while identifying opportunities to expand relationships through cross-sell and up-sell. This position is well suited to someone who has operated in recruitment, managed services, IR35/off-payroll, or wider contingent workforce solutions, and is comfortable being the senior commercial presence with clients.
Responsibilities:
- Own and develop senior relationships with key contingent labour and compliance clients
- Drive revenue growth through retention, expansion, and value-led commercial conversations
- Lead, coach, and develop an account management team
- Embed consistent account management and client review frameworks
- Act as the senior escalation point for key accounts
- Provide commercial reporting and insight to senior leadership
What they’re looking for:
- Proven senior account management or client success leadership experience
- Strong background in the contingent labour, recruitment, or workforce solutions market
- Commercially sharp, with a track record of growing revenue from existing clients
- Confident leading senior stakeholder conversations
- Experience managing or mentoring client-facing teams
- Comfortable working across legal, technical, and delivery environments
Desirable:
- Exposure to IR35, off-payroll working, contractor compliance, or professional services
- Experience within recruitment, insurance, tax, or consultancy environments
Package & benefits:
- Hybrid working (3 days office-based in Leicestershire)
- Competitive salary and benefits package
- Private healthcare
- Strong pension
- 25 days holiday plus bank holidays
- Wellbeing allowance
- Free on-site parking
Head of Account Management employer: IPS Group Limited
Contact Detail:
IPS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience in account management aligns with their goals. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that dream job!
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Account Management. Highlight your experience in the contingent labour market and any relevant achievements that showcase your ability to build and grow client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven revenue growth and led teams in the past, and don’t forget to mention your passion for client success.
Showcase Your Leadership Skills: Since this is a senior leadership role, make sure to emphasise your experience in leading and developing teams. We want to see how you've coached others and set standards for client engagement in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IPS Group Limited
✨Know Your Market
Make sure you brush up on the contingent labour market and understand the latest trends. Being able to discuss these insights during your interview will show that you're not just knowledgeable but also genuinely interested in the field.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained high-value client relationships in the past. Use specific metrics or outcomes to demonstrate your success in driving revenue growth through retention and expansion.
✨Lead with Confidence
As a senior leader, you'll need to convey confidence in your ability to lead and develop an account management team. Be ready to discuss your leadership style and how you've successfully coached teams in previous roles.
✨Prepare for Commercial Conversations
Anticipate questions around commercial strategy and be prepared to discuss how you've approached value-led conversations with clients. Think about how you can articulate your experience in managing senior stakeholder relationships effectively.