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For Companies At a Glance
- Tasks: Manage complaints, analyse data, and support compliance in the Lloyd's Market.
- Company: Join a leading firm in the London insurance market focused on customer outcomes.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in ensuring fair customer outcomes and compliance.
- Qualifications: 1+ years in Compliance with experience in handling complaints.
- Other info: Dynamic role with opportunities for growth in the insurance sector.
The predicted salary is between 36000 - 60000 £ per year.
This role supports the Compliance function with a primary focus on Conduct Risk. The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd’s and regulatory requirements.
Responsibilities
- Manage and oversee the complaints process
- Coordinate, maintain and analyse Conduct and Consumer Duty MI
- Carry out root cause and trend analysis on complaints
- Support escalation and reporting of complaints
- Assist with preparation of reports and papers for internal committees and Boards
- Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products
- Deliver and support conduct and complaints-related training to the business
- Provide general compliance support and advice as required
Qualifications / Required Experience
- Minimum 1 years’ experience in a Compliance role, with exposure to Complaints
- Practical experience handling and managing complaints
- Experience within the London Market insurance environment
Conduct Risk Analyst - Lloyds Market employer: IPS Group Limited
Contact Detail:
IPS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct Risk Analyst - Lloyds Market
✨Tip Number 1
Network like a pro! Reach out to folks in the Lloyd's Market and let them know you're on the hunt for a Conduct Risk Analyst role. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of conduct risk and compliance. We recommend having some real-life examples ready to showcase how you've handled complaints or contributed to fair customer outcomes in your previous roles.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website for the best chance at landing that Conduct Risk Analyst position. We’re always looking for passionate candidates who are eager to make a difference in compliance and customer outcomes!
We think you need these skills to ace Conduct Risk Analyst - Lloyds Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Conduct Risk Analyst role. Highlight your experience in compliance and complaints management, especially within the London Market insurance environment. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about conduct risk and how your background makes you a great fit for our team. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience: When filling out your application, be sure to showcase any practical experience you've had handling complaints or conducting root cause analysis. We’re keen on seeing how you’ve contributed to fair customer outcomes in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at IPS Group Limited
✨Know Your Conduct Risk
Make sure you understand the fundamentals of conduct risk and how it applies to the Lloyd's Market. Brush up on recent regulatory changes and be ready to discuss how they impact customer outcomes.
✨Showcase Your Complaints Handling Skills
Prepare specific examples from your past experience where you've successfully managed complaints. Highlight your analytical skills by discussing how you identified root causes and implemented solutions.
✨Familiarise Yourself with the London Market
Research the unique aspects of the London Market insurance environment. Be prepared to discuss how your experience aligns with this setting and how you can contribute to compliance and conduct risk management.
✨Engage with Training and Guidance
Think about how you would approach delivering training on conduct risk and complaints. Be ready to share ideas on how to effectively communicate these concepts to colleagues, ensuring everyone understands their role in achieving fair customer outcomes.
