Job Title: Desktop Adjuster – Commercial Property including subsidence
Department: Claims
Location: Remote
The Desktop Adjuster is a technically skilled claims professional responsible for managing complex property damage claims from first notification to settlement. This role requires sound judgement, technical confidence, and an ability to make fair, evidence-based decisions that deliver.
Working autonomously within delegated authority, the Desktop Adjuster will assess coverage, liability and quantum while coordinating input from surveyors, contractors, and insurers to achieve timely and justifiable outcomes.
Key Responsibilities
- Handle a portfolio of property damage claims from instruction to conclusion, ensuring accuracy, compliance and efficiency throughout.
- Review documentation, reports, and policy wordings to determine coverage, liability and settlement strategy.
- Instruct and interpret surveyor and contractor reports, validating scopes, costs and repair methodologies.
- Authorise reinstatement works and settlements within authority, escalating high-value or contentious cases as required.
- Identify causation issues, fraud indicators, and policy breaches through critical analysis and professional scrutiny.
Stakeholder Coordination
- Liaise effectively with insurers, policyholders, surveyors, contractors and other parties to maintain smooth claim progression.
- Deliver clear, reasoned advice and recommendations to clients, demonstrating commercial awareness and technical credibility.
- Manage customer expectations through proactive communication, empathy and transparency.
- Support insurers in delivering exceptional service standards and resolving potential complaints constructively.
Quality, Compliance & Continuous Improvement
- Ensure all files are maintained to audit-ready standards, with precise records and evidence to support each decision.
- Apply Acumen’s cost control and quality assurance protocols to ensure fairness and accuracy in settlement decisions.
- Uphold FCA, GDPR, and internal compliance requirements at all times.
- Contribute to process improvements by sharing best practice, identifying efficiencies, and supporting continuous learning within the team.
Skills & Experience
Essential
- Minimum of 3 years’ experience in property loss adjusting or a related technical claims role.
- Strong knowledge of policy interpretation, building reinstatement and quantum assessment.
- Proven ability to manage claims independently within delegated authority.
- Excellent analytical, negotiation, and communication skills.
- Confident decision-maker with strong attention to technical and financial detail.
Desirable
- CII or CILA qualification (Cert / Dip / Adv Dip level).
- Familiarity with digital validation tools (e.g. Xactware, Symbility or similar).
- Understanding of CDM, H&S, and building regulations relevant to reinstatement work.
Personal Qualities
- Professional integrity and calm authority under pressure.
- Natural curiosity and critical thinking when assessing evidence and causation.
- Strong sense of accountability for outcomes and customer experience.
- Collaborative approach — able to work effectively with technical peers and operational teams.
Property Desktop Adjuster in Nottingham employer: IPS Group Careers
Join a dynamic and supportive insurance business that values your leadership skills and offers a collaborative work culture. With opportunities for professional growth and development, you'll be at the forefront of driving team performance and customer satisfaction in a hybrid working environment that balances office presence with flexibility. Located in Sheffield with travel to the South Coast, this role provides a unique chance to influence key strategic initiatives while enjoying comprehensive benefits and a strong focus on employee engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Property Desktop Adjuster in Nottingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like IPS Group Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like IPS Group Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at IPS Group Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at IPS Group Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at IPS Group Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at IPS Group Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at IPS Group Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding IPS Group Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
