Physiotherapist Clinical Case Manager (Virtual)

IPRS Health is one of the UK’s leading providers of physiotherapy, mental health and wellbeing services, to the Occupational Health, Insurance and Legal sectors. IPRS Health is a forward‑thinking organization that combines traditional treatments with innovative methods to improve patients’ experience and results, while helping reduce costs for our clients. We have an extensive in‑house team of multidisciplinary clinicians and a carefully managed national clinical network that delivers first‑class services throughout the UK.

Responsibilities

• Undertake telephone clinical assessments of individual caseloads and deliver timely, quality, medically correct and accurate client reports in accordance with IPRS standards.
• Review physiotherapy e‑forms submitted by the IPRS Health clinical network, considering clinical content and appropriate treatment in line with evidence‑based medicine and established guidelines.
• Create personal reports following clinical triage calls and peer‑review others to ensure recommendations sent to clients are clinically appropriate.
• Analyse information from all sources (network e‑forms, specialist letters, medical reports, current evidence‑based guidelines, clinical pathways and own clinical reasoning) to ensure reports and recommendations are correct, accurate and reflect the IPRS Health Clinical Care Pathways.
• Make appropriate recommendations around clinical case management in terms of treatment and onward referral as required on a case‑by‑case basis.
• Ensure that any recommendations for further treatment or onward referrals are reasonable using clinical reasoning, clinical experience/knowledge and current evidence.
• Maintain and work toward key KPIs specific to the role of Clinical Case Manager.
• Serve as a “clinical point of contact” for non‑clinical personnel seeking clinical advice or information while undertaking telephone screening calls, dealing with client queries or making referrals.
• Liaise with various stakeholders involved in a patient’s care, verbally and in writing, to ensure any clinical queries or report‑based queries are responded to promptly and professionally.

General Expectations

• Take initiative in maintaining your individual professional development to stay current with clinical evidence and practice.
• Prioritise work tasks and manage time to ensure all tasks are completed accurately and within set timescales.
• Take initiative and responsibility within your role and actively contribute to the overall effectiveness of the clinical service.
• Comply with the Corporate Data Protection Policy covering all aspects of IPRS’s business in electronic data and manual filing systems.
• Adhere to the Health and Safety at Work Act (1974) and ensure agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
• Contribute to IPRS Health’s business strategy by working with the MSK Leads on new client tenders.
• Work with IPRS Health MSK Leads to ensure that IPRS Health service provision responds to local and national initiatives and external policy such as HCPC professional standards, National Service Frameworks and NICE guidance.
• Contribute to the development of new clinical initiatives and innovations to keep IPRS Health at the forefront of physiotherapy service provision.
• Undertake any other duties compatible with the grading of the post, as required.

Qualifications

• Formal clinical qualification in physiotherapy (essential).
• Member of the UK Health & Care Professions Council (HCPC) (essential).
• Evidence of continuing professional development (essential).
• Membership of CMSUK (desirable).

Experience

• Previous experience using computer software including Microsoft Office (essential).
• Previous experience using online/computerised reporting templates/databases and interpreting statistics for the purpose of managing & reporting (desirable).
• At least 3 years postgraduate clinical experience (essential).
• Experience of undertaking telephonic/video triage calls (desirable).
• Experience of clinical case management (essential).

Knowledge and Skills

• Ability to work within a remote team to achieve the best outcomes for patients.
• Ability to work under minimum supervision.
• Excellent verbal and written communication with internal and external customers.
• Strong time‑management skills to meet agreed deadlines in a demanding environment.
• Detailed reporting to the client on patient progress using standardised report templates and the company database.
• Ability to audit outgoing reports to ensure core clinical standards are maintained.
• Understanding of the client and its needs.
• Accurate medico‑legal recording.
• Proficiency with databases and Microsoft programmes.

Other Information

• Salary: £30,000‑£35,000 pro rata
• Hours: Minimum of 20 hours per week – including at least one Friday and one 6 pm finish per week
• Location: 100 % remote within the UK – no travelling required
• Experience: Must be an HCPC‑registered physiotherapist with 3 years UK postgraduate working experience
• Please note that we are unable to offer any visa sponsorship opportunities for this role at the current time.

Benefits

• IPRS Health Clinical Development Training Program
• Full training programme at the start of employment and ongoing support and mentoring
• Protected CPD hours and CPD funding for external courses
• Full membership of the Physiopedia CPD platform: PhysioPlus, with access to over 600 peer‑reviewed courses
• 25 days annual leave (increasing with completed years of service) plus 8 days bank holidays (pro rata)
• Moving Day leave
• Holiday Buy‑Back and Sell‑Back Scheme
• Competitive salary package
• Employee Assistance Programme providing confidential counselling
• Health Cash Plan, Dental, Optical & much more
• Membership of the company pension scheme
• Recruit a Friend bonus scheme – up to £1,500
• Free eye test every 2 years
• Free flu vaccine annually