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- Tasks: Join our Customer Service team as an Office Administrator, handling calls and admin tasks.
- Company: IPRS Health is dedicated to supporting employees' growth in a friendly environment.
- Benefits: Enjoy a competitive salary, 25 days leave, high-street discounts, and free health perks.
- Why this job: Gain valuable training from our physiotherapy team and make a real impact on patients' recovery.
- Qualifications: GNVQ/NVQ Level 2 or equivalent, or 4 GCSEs A-C, plus customer service experience.
- Other info: We prioritize inclusivity and offer a supportive recruitment process for all applicants.
The predicted salary is between 19000 - 27000 £ per year.
IPRS Health are looking for an Administrator to join our fast-paced Customer Service team based in our newly built premises in Claydon IP6 0FU. We are looking for an individual who is friendly, displays an excellent telephone manner, hardworking, and has a real interest in Customer Service within our call centre environment.
As an Administrator for IPRS Health, you will be dealing with inbound & outbound calls alongside general administration tasks.
On successful completion of your probation, you will receive training from our in-house physiotherapy team on our bespoke triage model. This training will enhance your skills and allow you the opportunity to assist patients on their road to recovery.
At IPRS, we pride ourselves on supporting and developing our employees both professionally and personally. The successful candidate will be supported in this role with specific training, support, and mentorship to ensure continual professional development and the opportunity to grow and further a career within IPRS Health.
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Office Administrator employer: IPRS Health
Contact Detail:
IPRS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Familiarize yourself with the specific customer service environment of IPRS Health. Research their approach to patient care and how they integrate administration with customer service. This knowledge will help you demonstrate your genuine interest during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since a friendly telephone manner is crucial for this role, consider role-playing scenarios with friends or family to enhance your ability to handle calls effectively and professionally.
✨Tip Number 3
Highlight any experience you have working with medical professionals or in a healthcare setting. If you have dealt with patients before, be ready to share those experiences and how they shaped your customer service skills.
✨Tip Number 4
Prepare to discuss your ability to work independently and as part of a team. Think of examples from your past roles where you successfully prioritized tasks or contributed positively to a team dynamic, as these qualities are essential for the position.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize any roles where you dealt with medical professionals or patients, as this is crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly telephone manner and your interest in customer service. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, attention to detail, and ability to work independently. These are key attributes that IPRS Health is looking for.
Prepare for Interviews: Since there will be a telephone interview followed by a face-to-face interview, practice common interview questions related to customer service and administration. Be ready to discuss your experiences and how they relate to the role.
How to prepare for a job interview at IPRS Health
✨Show Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your friendly telephone manner and ability to communicate effectively.
✨Demonstrate Attention to Detail
The job requires accurate record-keeping and attention to detail. During the interview, mention instances where your attention to detail made a difference in your previous roles, especially in administration or customer service.
✨Be Ready for Role-Play Scenarios
You might be asked to participate in role-play scenarios to assess your telephone skills and customer interaction. Practice common customer service situations beforehand so you can respond confidently and effectively.
✨Express Your Willingness to Learn
IPRS Health values personal and professional development. Make sure to express your enthusiasm for learning new skills, especially regarding the bespoke triage model training they offer. Show that you're proactive about self-development.
