At a Glance
- Tasks: Provide top-notch IT support to users and tackle tech challenges head-on.
- Company: Join a leading health and wellbeing business committed to making a difference.
- Benefits: Enjoy a competitive salary, generous leave, and wellness perks.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be part of a team that values mental health and professional growth.
- Qualifications: GNVQ/NVQ Level 2 or equivalent, plus relevant IT experience.
The predicted salary is between 27000 - 30000 £ per year.
IPRS Group are a leading health and wellbeing business comprising of 5 organisations all providing a diverse range of clinical products to a wide range of clients in the public and private sectors.
IPRS Group provide support to our organisations whose services have a huge impact into improving the lives of thousands of people each year.
We're passionate about providing our colleagues with a work environment they can feel comfortable in and can grow professionally.
In 2020 we signed the Time to Change Employer Pledge, affirming our commitment to protecting our colleague's mental health and last year became a Disability Confident Committed employer.
We are committed to supporting the environment through reducing our carbon output and offsetting what we do emit.
At IPRS Group, we are looking for an IT Support Technician to add and continue to provide high levels of service across our businesses.
The duties of the IT Support Technician include being a reference point for all IT related queries from internal users, ensuring all information is captured into a defined task, together with desired outcomes.
This also includes managing the support inbox, delivery exceptional service when dealing with requests that arrive via email, telephone or face to face.
The IT Technician will perform a majority of break/fix IT issues with support from the IT Manager or Managed Service Provider.
Additional duties include supporting other IT Team members resolving issues remotely or onsite.
- Main job duties
- Provide onsite and remote IT Support to end users across all businesses, enabled by a ticketing system, within set SLA times and business priority
- Completing allocated tasks to a high standard
- Answering inbound calls, recording IT issue requests within a task, with desired outcome and time taken
- Handling of new hardware requests, including ordering, setup and distribution
- Completing assigned project work to a high standard
- To complete work following any set Standard Operating Procedures (SOPs)
- Daily job duties
- Providing IT Support across all businesses of IPRS Group
- Monitoring of Desktops, Servers and Networks
- Working through tasks, as prescribed from the IT Manager
- Weekly job duties
- IT System checks
- Stock level checks
- Asset Management checks
- Reporting to IT Manager on ongoing IT Issues
- Ad-hoc job duties
- Taking delivery of any IT equipment and asset tagging
- Setting up new IT equipment
- Updating knowledge base and SOPs
- Travelling to remote sites to support the IT Team or onsite users
Qualifications and Training
- GNVQ/NVQ Level 2 qualification or equivalent or
- 6 GCSE/O level passes Grade 9-4 (A*-C) or equivalent, including English and Math
• Recognised ICT qualifications (D)
- Comp TIA A+
- Comp TIA Security+
- MCSE: Server Infrastructure
- MCSE: Desktop Infrastructure
- MCSA: Windows 7/8/10
- Full UK Driving License
- Ability to pass DBS Checks
Experience and Knowledge
- A minimum of 2-years IT experience (E)
- Experience of using various Microsoft programs (E)
• Experience of using IT technologies
- Clients; Windows 7/8/10, Desktop, Laptop, Mobile Phones and tablets (E)
- Servers: Windows Server, Linux Distributions, Azure Cloud (E)
- Domain: Active Directory, Group Policies and File Servers (E)
- Security/Networks: Anti-Virus, Backups, Firewalls, Routers, VPN, Telephony (3CX) (D)
• Experience using IT Solutions
- Using and Supporting Microsoft Office (E)
- Supporting computer networks (E)
- Installing PCs/Upgrading software (E)
- Supporting custom applications (D)
- Data download and transfer (E)
- Network and system monitoring (E)
- Routine system administration (E)
- Experience with using a Ticketing Management Solution
Skills and Abilities
- Ability to communicate effectively with internal and external customers verbally and in writing (E);
- Ability to time manage to meet agreed deadlines in a demanding environment (E);
- Ability to build good relationships (E);
- To be professional and have a competent manner (E);
- Clear and concise written and spoken communication skills, in particular a friendly telephone manner (E);
- Attention to detail and the ability to record information accurately (E);
- Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment (E);
- Understand change management processes and their importance (D);
- Understand and follow procedures where set (E);
- Ability to work on own initiative in a proactive manner (E);
- Team worker who is flexible and has a positive attitude to learning and self-development.
- Well-organised and able to take responsibility for assigned tasks
- The applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues
Benefits
Colleagues are essential to IPRS Group, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including:
Salary
£27,000 - £30,000
Hours
40 hours per week Mon-Fri (Shift pattern 8-5 and 9-6 on rota)
Location
Claydon, Suffolk IP6 0FU
Position
- Permanent employed position
- Other benefits
- Employee Assistance Programme including free confidential counselling
- High-street discounts
- 25 days' annual leave plus 8 days' bank holidays; increasing with completed years' service
- Holiday purchase/buy back scheme
- Moving Day Leave
- Membership of the Company pension scheme
- Environmental Initiatives
- Simply Health Cash Plan
- Free Eye Tests every 2 years
- Free annual Flu-Vaccination
- #J-18808-Ljbffr
IT Support Technician employer: IPRS Health
IPRS Health is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With a focus on professional development, we offer ample growth opportunities within our finance team, allowing you to enhance your skills while contributing to meaningful projects in the MSK and Mental Health sectors. Our hybrid working model provides flexibility, ensuring a healthy work-life balance as you thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IPRS Health values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IPRS Health might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IPRS Health!
✨Direct Apply to IPRS Health
Let's not forget to apply directly through the IPRS Health website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IPRS Health.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IPRS Health. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IPRS Health
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
