At a Glance
- Tasks: Be the friendly face of IPRS Health, handling calls and admin tasks to support patient journeys.
- Company: Join a leading healthcare provider known for compassionate care and employee support.
- Benefits: Enjoy a competitive salary, generous leave, wellness perks, and professional development opportunities.
- Other info: Hybrid role with excellent career growth and a vibrant team culture.
- Why this job: Make a real difference in people's lives while growing in a supportive, dynamic environment.
- Qualifications: GNVQ/NVQ Level 2 or equivalent, or relevant customer service experience.
The predicted salary is between 26436 - 26436 £ per year.
At IPRS Health, we are proud to be one of the UK’s leading providers of physiotherapy and mental health services. We put people first - our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year. Having been recognised as Best Employer in the Health Industry and recently achieving Platinum Employer status at the 2023 Best Employer East Awards, we believe in creating an environment where employees feel supported, valued, and inspired to grow.
We are looking for an enthusiastic Office Administrator to join our dynamic and friendly Customer Service team. This is a hybrid working role in our newly built Claydon premises, where you will be the first point of contact for patients and clients - playing a vital role in their recovery journey. You will handle a mix of inbound and outbound calls, along with general administrative tasks.
As an Office Administrator, we are after individuals who are:
- Friendly and professional, with an excellent telephone manner
- Detail-oriented and highly organised
- Driven by delivering excellent customer service
- Ready to learn and grow within a fast-paced healthcare environment
Qualifications (any of the following):
- GNVQ/NVQ Level 2 or equivalent
- 4 GCSEs (A-C), including English and Maths
- Or, minimum of 2 years’ customer service experience (or Contact Centre Professional certification)
Experience:
- Customer service or contact centre experience
- Comfort in engaging with medical professionals and patients
- Competent using Microsoft Office and database systems
Skills:
- Strong verbal and written communication
- High attention to detail and accurate data entry
- Excellent time management and prioritisation skills
- Ability to work independently and as part of a supportive team
What You’ll Get in Return as an Office Administrator:
At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:
- Salary: £26,436.80 per year (40 hours/week)
- Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
- 25 days annual leave + 8 bank holidays (increases with service)
- Option to purchase additional leave
- Moving Day paid leave
- Volunteering day
- Paid leave
- Company pension scheme
- High street discounts & wellness perks
- Free confidential Employee Assistance Programme (EAP)
- Westfield Health cash plan & free eye tests
- Free annual flu vaccinations
- Free on-site parking
Office ADMINISTRATOR in Ipswich employer: IPRS Health
IPRS Health is an exceptional employer that prioritises the professional growth and well-being of its employees. With a strong focus on clinical governance and quality improvement, the company offers flexible working hours, comprehensive training programmes, and generous annual leave, fostering a supportive work culture that encourages continuous development. Located in a dynamic healthcare environment, IPRS Health provides unique opportunities for meaningful contributions to patient care while enjoying a range of employee benefits, including a robust pension scheme and wellness initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Office ADMINISTRATOR in Ipswich
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Office Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound friendly and professional. Grab a friend and do some mock calls to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! When you get the chance to chat with potential employers, share examples of how you've managed your time and tasks effectively in previous roles. This will highlight your detail-oriented nature.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at IPRS Health!
We think you need these skills to ace Office ADMINISTRATOR in Ipswich
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and professional. Remember, we’re looking for someone who fits into our dynamic team.
Tailor Your Application:Make sure to tailor your application to the Office Administrator role. Highlight your customer service experience and any relevant qualifications. We love seeing how your skills match what we're after, so be specific!
Proofread, Proofread, Proofread!:Before hitting send, give your application a good proofread. Typos and errors can distract from your great skills and experience. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at IPRS Health!
How to prepare for a job interview at IPRS Health
✨Know the Company
Before your interview, take some time to research IPRS Health. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Office Administrator, you'll be the first point of contact for patients and clients. Prepare examples from your past experiences that highlight your excellent telephone manner and ability to handle customer inquiries. Be ready to discuss how you've gone above and beyond to deliver exceptional service.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Bring examples of how you've successfully managed administrative tasks in the past, ensuring accuracy and efficiency. You might even want to mention specific tools or methods you use to stay organised and detail-oriented.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how IPRS Health supports its employees. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
