At a Glance
- Tasks: Be the friendly voice for patients, guiding them on their recovery journey.
- Company: Join IPRS Health, a top-rated provider in physiotherapy and mental health services.
- Benefits: Enjoy a competitive salary, generous leave, wellness perks, and professional development.
- Other info: Hybrid role with a dynamic team and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while growing in a supportive environment.
- Qualifications: Customer service experience or relevant qualifications; strong communication skills are a must.
The predicted salary is between 26437 - 26437 £ per year.
At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first - our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year. Having been recognised as Best Employer in the Health Industry and recently achieving Platinum Employer status at the 2023 Best Employer East Awards, we believe in creating an environment where employees feel supported, valued, and inspired to grow.
We're looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team. This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients - playing a vital role in their recovery journey. You'll handle a mix of inbound and outbound calls, along with general administrative tasks.
What We're Looking For:
- Friendly and professional, with an excellent telephone manner
- Detail-oriented and highly organised
- Driven by delivering excellent customer service
- Ready to learn and grow within a fast-paced healthcare environment
Qualifications (any of the following):
- GNVQ/NVQ Level 2 or equivalent
- 4 GCSEs (A-C), including English and Maths
- Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)
Experience:
- Customer service or contact centre experience
- Comfort in engaging with medical professionals and patients
- Competent using Microsoft Office and database systems
Skills:
- Strong verbal and written communication
- High attention to detail and accurate data entry
- Excellent time management and prioritisation skills
- Ability to work independently and as part of a supportive team
What You'll Get in Return:
- Salary: £26,437.00 per year (40 hours/week)
- Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
- 25 days annual leave + 8 bank holidays (increases with service)
- Option to purchase additional leave
- Moving Day paid leave
- Volunteering day Paid leave
- Company pension scheme
- High street discounts & wellness perks
- Free confidential Employee Assistance Programme (EAP)
- Westfield Health cash plan & free eye tests
- Free annual flu vaccinations
- Free on-site parking
Inclusivity Matters:
As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.
Hybrid Patient Services Advisor (Care & Support) in Ipswich employer: IPRS Health
At IPRS Health, we pride ourselves on being a top employer in the healthcare sector, recognised for our commitment to employee well-being and professional growth. Our hybrid working model at our state-of-the-art Claydon premises fosters a supportive and dynamic work culture, where you can thrive while making a meaningful impact on patients' lives. With an excellent benefits package, including generous annual leave, wellness perks, and a focus on inclusivity, we ensure that our team feels valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Patient Services Advisor (Care & Support) in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IPRS Health. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed your time and prioritised tasks in previous roles. This will demonstrate that you can handle the fast-paced environment at IPRS Health.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Hybrid Patient Services Advisor (Care & Support) in Ipswich
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to make a difference in our patients' lives!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match what we're looking for. Use keywords from the job description to show us you’re the perfect fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for the Hybrid Patient Services Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at IPRS Health
✨Know the Company Inside Out
Before your interview, take some time to research IPRS Health. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your friendly and professional telephone manner, as well as your ability to handle challenging situations with ease.
✨Demonstrate Attention to Detail
In a healthcare environment, accuracy is key. Be ready to discuss how you ensure high attention to detail in your work. You might want to mention specific tools or methods you use to stay organised and manage your time effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You could inquire about the team dynamics, opportunities for growth, or how IPRS Health supports its employees in their development.
