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- Tasks: Be the friendly voice for patients, guiding them on their recovery journey.
- Company: Join IPRS Health, a top-rated provider in physiotherapy and mental health services.
- Benefits: Enjoy a competitive salary, generous leave, wellness perks, and a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: GNVQ/NVQ Level 2 or equivalent, or 2 years' customer service experience.
- Other info: Hybrid role with excellent career growth and a vibrant team culture.
The predicted salary is between 25397 - 25397 £ per year.
At IPRS Health, we are proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first – our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year. Having been recognised as Best Employer in the Health Industry and recently achieving Platinum Employer status at the 2023 Best Employer East Awards, we believe in creating an environment where employees feel supported, valued, and inspired to grow.
We are looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team. This is a hybrid working role in our newly built Claydon premises, where you will be the first point of contact for patients and clients, playing a vital role in their recovery journey. You will handle a mix of inbound and outbound calls, along with general administrative tasks.
What We Are Looking For
- Friendly and professional, with an excellent telephone manner
- Detail-oriented and highly organised
- Driven by delivering excellent customer service
- Ready to learn and grow within a fast-paced healthcare environment
Qualifications
- GNVQ/NVQ Level 2 or equivalent
- 4 GCSEs (A-C), including English and Maths
- Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)
Experience
- Customer service or contact centre experience
- Comfort in engaging with medical professionals and patients
- Competent using Microsoft Office and database systems
Skills
- Strong verbal and written communication
- High attention to detail and accurate data entry
- Excellent time management and prioritisation skills
- Ability to work independently and as part of a supportive team
What You Will Get in Return
- Salary: £25,396.80 per year (40 hours/week) (salary review pending)
- Schedule: 8-hour shifts between 08:00–18:30, Monday–Friday, with some Saturday mornings (08:00–13:00)
- 25 days annual leave + 8 bank holidays (increases with service)
- Option to purchase additional leave
- Moving Day paid leave
- Volunteering day paid leave
- Company pension scheme
- High street discounts & wellness perks
- Free confidential Employee Assistance Programme (EAP)
- Westfield Health cash plan & free eye tests
- Free annual flu vaccinations
- Free on-site parking
- Refer-a-friend scheme (earn up to £1,500!)
Inclusivity Matters
As a Disability Confident Committed employer, we are dedicated to making our recruitment process inclusive and accessible to all.
Customer Service Advisor in Ipswich employer: IPRS Health
Contact Detail:
IPRS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Ipswich
✨Tip Number 1
Get to know the company! Research IPRS Health and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or prioritised effectively in previous roles. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Ipswich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and professional. Remember, we’re looking for someone who fits into our dynamic team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills, especially those that match what we’re looking for, like your customer service background and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fantastic team at IPRS Health.
How to prepare for a job interview at IPRS Health
✨Know the Company Inside Out
Before your interview, take some time to research IPRS Health. Understand their values, services, and recent achievements like their Platinum Employer status. This will not only impress your interviewers but also help you align your answers with their mission of putting people first.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is key. Prepare examples from your past experiences where you’ve delivered excellent customer service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use for data entry and organisation, as well as any relevant experience that highlights this skill.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could inquire about the team dynamics, opportunities for growth, or how they support their employees' development. It’s a great way to demonstrate your enthusiasm for joining their friendly team.