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- Tasks: Join our team as a Customer Service Advisor, handling calls and admin tasks.
- Company: IPRS Health is dedicated to supporting employees' growth in a friendly environment.
- Benefits: Enjoy competitive pay, 25 days leave, health perks, and discounts.
- Why this job: Gain valuable training and mentorship while helping patients on their recovery journey.
- Qualifications: GNVQ/NVQ Level 2 or equivalent, or 2 years customer service experience required.
- Other info: Inclusive recruitment process; we value diversity and accessibility.
The predicted salary is between 19000 - 26000 £ per year.
IPRS Health are looking for Office-based Customer Service Advisors to join our fast paced Customer Service team based in our newly built premises in Claydon IP6 0FU. We are looking for an individual who is friendly, displays an excellent telephone manner, hardworking and a real interest in Customer Service within our call centre environment.
As a Customer Service Advisor for IPRS Health, you will be dealing with inbound & outbound calls alongside general administration tasks.
On successful completion of your probation you will receive training from our in-house physiotherapy team on our bespoke triage model. This training will enhance your skills and allow you the opportunity to assist patients on their road to recovery.
At IPRS we pride ourselves on supporting and developing our employees both professionally and personally. The successful candidate will be supported in this role with specific training, support and mentorship to ensure continual professional development and the opportunity to grow and further a career within IPRS Health.
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Customer Service Advisors (Office based Administration) employer: IPRS Health
Contact Detail:
IPRS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors (Office based Administration)
✨Tip Number 1
Familiarize yourself with the specific customer service practices in a call center environment. Understanding the nuances of handling inbound and outbound calls will give you an edge during the interview.
✨Tip Number 2
Highlight any previous experience dealing with medical professionals or patients. This will demonstrate your ability to communicate effectively in a healthcare setting, which is crucial for this role.
✨Tip Number 3
Prepare to discuss your proficiency with Microsoft programs and databases. Being able to showcase your technical skills will reassure the hiring team that you can handle the administrative tasks required.
✨Tip Number 4
Emphasize your ability to work both independently and as part of a team. IPRS Health values flexibility and a positive attitude, so be ready to share examples of how you've demonstrated these qualities in past roles.
We think you need these skills to ace Customer Service Advisors (Office based Administration)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as excellent communication and customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any qualifications that match the requirements, like GNVQ/NVQ Level 2 or GCSEs in English and Maths.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences where you demonstrated a friendly telephone manner and effective communication skills.
Prepare for Interviews: Anticipate questions related to customer service scenarios and be ready to discuss how you handle challenging situations. Practice articulating your thoughts clearly and concisely.
How to prepare for a job interview at IPRS Health
✨Show Your Friendly Side
Since the role requires a friendly telephone manner, make sure to convey your warmth and approachability during the interview. Practice speaking clearly and positively, as this will reflect your ability to connect with customers.
✨Highlight Relevant Experience
Be prepared to discuss your previous customer service experience, especially in a contact centre environment. Share specific examples of how you've successfully handled calls or resolved issues, particularly if they involved medical professionals or patients.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this role. During the interview, emphasize your ability to accurately record information and manage tasks efficiently. You might even mention any tools or methods you use to stay organized.
✨Express Your Willingness to Learn
IPRS Health values personal and professional development. Show enthusiasm for the training opportunities available, and express your eagerness to learn from the in-house physiotherapy team. This will demonstrate your commitment to growing within the company.
