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- Tasks: Lead a team in assessing claimants for PIP benefits and ensure high-quality clinical support.
- Company: Join IPRS Group, a leader in clinical support with a focus on wellbeing and professional growth.
- Benefits: Enjoy competitive salary, 25 days leave, and a bonus scheme after probation.
- Why this job: Make a real difference in people's lives while developing your clinical management skills.
- Qualifications: Must be a qualified healthcare professional with at least 3 years of experience.
- Other info: Hybrid working model with opportunities for professional development and community engagement.
The predicted salary is between 44000 - 61600 £ per year.
Join to apply for the Clinical Support Manager - L4 role at IPRS Group. As Clinical Support Managers at PFAS, we work on behalf of the DWP assessing claimants who have applied for PIP benefit. We gather information, assess how each individual's disability/condition impacts daily activities, and present findings to the DWP. Our assessment report is a key part of the supporting evidence used by DWP case managers.
Key Responsibilities
- Maintain professional registration for self and team in accordance with PREP standards set by the NMC, CPD, and revalidation with GMC, and HCPC standards.
- Uphold clinical governance, professional standards, and best practice across all work.
- Monitor team and individual performance through MI (Management Information), identifying trends, risks and development opportunities in line with HR policy.
- Improve and maintain team clinical quality, productivity, efficiency, claimant experience (CSAT), reduce A3 & U Grades at team level and be accountable for amendments and OPAs at team level ensuring these do not breach SLAs.
- Provide tailored support pathways, manage absence, and promote wellbeing in collaboration with HR and the Wellbeing Lead.
- Foster engagement within the team, participate in PFAS-wide initiatives, liaise with Clinical Delivery Manager and Contract Holders Clinical Lead to raise concerns, and provide monthly performance updates.
- Conduct regular reviews using the Aspire platform, including 1:1 check‑ins, probationary reviews, quarterly, half‑year and annual reviews, and act as clinical representative at interviews.
Additional Duties
- Maintain strong management presence through onsite and virtual interactions.
- Liaise daily with coordinators and service delivery leads to support smooth operations, teamwork, and annual leave approvals.
- Provide clinical support and ensure business objectives are communicated and reviewed with the team.
- Verify and approve overtime, expenses, and other requests in line with policy.
- Raise concerns, share feedback, and take on additional tasks as required.
Requirements
Qualifications
- Qualified Chartered Physiotherapist or Qualified Occupational Therapist.
- BSc or Qualified Paramedic.
- Qualified Nurse (RGN, RMN, RNLD only).
Experience
- Minimum 3 years postgraduate clinical experience, including PIP assessments.
- Approved to deliver PIP assessments with knowledge of PFAS operational procedures.
- Experience in clinical report checking and/or audit.
- Skilled in Microsoft Office with experience in coaching and mentoring colleagues.
Knowledge
- PIP assessment delivery.
Skills
- Proven track record of meeting targets, working with MDTs and maintaining high standards.
- Strong teamwork skills with the ability to build positive relationships across clinical and administrative teams.
- Excellent oral and written communication, negotiation, and adaptability in changing environments.
- Experience in change management, mentoring, and acting as a positive role model.
- Strong organisational, time management, teamwork, and IT skills (Microsoft Office, databases); professional under pressure.
Salary: £44,000
Position: Full‑time, permanent.
Location: Hybrid (Norwich)
Hours: 40 hours per week, Monday to Friday.
What We Offer
- Professional Development Opportunities
- Employee Assistance Programme including free confidential counselling
- High‑street discounts
- 25 days annual leave
- Moving Day Leave
- Company Pension Scheme matched up to 6%
- Professional Subscription Subsidies
- Life Assurance
- Volunteering Days to support community initiatives
- Recruit a Friend bonus scheme up to £1,500
- Environmental Initiatives
- Westfield Health Cash Plan
- Free Eye Tests every 2 years
- Free annual Flu‑Vaccination
Upon completion of probation, the successful candidate will also be eligible for the company bonus scheme, allowing them to earn up to 10% of annual salary based on company and individual performance.
Do you want to have a great impact and make a difference? Then don’t miss out — we want to hear from you! Apply directly or please feel free to reach out to our recruitment team for a confidential chat.
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability‑Confident employers and, as such, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact us.
Clinical Support Manager - L4 in Norwich employer: IPRS Group
Contact Detail:
IPRS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Support Manager - L4 in Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IPRS Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to clinical support management. We should also think of examples from our past experiences that showcase our skills in teamwork and leadership.
✨Tip Number 3
Showcase our passion for the role! During interviews, let’s express why we’re excited about supporting claimants and how we can contribute to improving their experience with PIP assessments.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in the interviewer's mind and show our enthusiasm for the position.
We think you need these skills to ace Clinical Support Manager - L4 in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Clinical Support Manager role. We want to see how your background aligns with our needs, so don’t hold back!
Showcase Your Achievements: When detailing your experience, focus on specific achievements and outcomes. Use numbers and examples to illustrate how you've made a difference in previous roles. This helps us see the impact you could have at IPRS Group.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, especially when it comes to assessing your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at IPRS Group
✨Know Your Stuff
Make sure you brush up on your knowledge of PIP assessments and the operational procedures at IPRS Group. Being able to discuss specific cases or scenarios will show that you're not just familiar with the theory but also understand how it applies in practice.
✨Showcase Your Leadership Skills
As a Clinical Support Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've previously managed team performance, fostered engagement, or handled difficult situations. This will highlight your capability to maintain high standards and support your colleagues.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might be asked to explain complex clinical concepts, so being able to simplify these for different audiences is key.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role and how you would address them. This could include managing team dynamics or ensuring compliance with clinical governance standards.
