Operations Coordinator

Apply for the Operations Coordinator role at IPRS Aeromed.

About IPRS Aeromed: IPRS Aeromed is a leading independent supplier of scalable clinical and medical solutions trusted by government, NHS, and private partners. From paramedic‑led medical repatriations to clinical support in secure settings, our skilled, diverse professionals work around the clock to respond where and when it matters most. We’re in an exciting period of growth and are seeking motivated individuals to join our dynamic team.

The Role: Work closely with operational, administrative and clinical colleagues to deliver day‑to‑day operational running of the service. Deliver excellent communication, organisation, and teamwork in a fast‑moving environment.

Responsibilities:

• Assisting in the service delivery of the Operations Department, working closely with the Clinical Management Team.
• Regularly liaising with Operational, Clinical and Finance colleagues both at Gatwick and remote locations.
• Coordinating all clinical team and bank medics, ensuring tasks meet client needs.
• Utilising a bespoke database for staff and workload management.
• Using management information to ensure sufficient resource availability and address projected shortfalls.
• Answering or redirecting queries in line with company processes and policies.
• Assisting in coordinating key operational projects and new initiatives.
• Working within Clinical guidelines provided by the CMT.
• Providing shared coverage of the company’s on‑call service overnight on weekdays 18:00–08:00 (on‑call payments apply).
• Providing shared coverage at weekends on a rota basis (on‑call payments apply).
• Providing weekend ops support to the Clinical case worker during operations; minimal support required.

Requirements:

• Working in a customer service/administration environment (essential).
• Using Microsoft programmes and databases (essential).
• Interacting with independent third‑party clinical staff, working remotely (desirable).
• Working within Emergency Medical Repatriation Services (desirable).
• Assigning work to a remote team, preferably international (desirable).
• Dealing with medical professionals and patients (desirable).
• Ability to speak languages other than English (desirable).

• Effective communication with internal and external customers and excellent customer service.
• Identifying and implementing ways to improve customer service functions.
• Clear and concise written and spoken communication, friendly telephone manner.
• Attention to detail and accurate recording of information.
• Ability to make decisions quickly and under pressure.
• Planning and organising workloads in a fast‑moving environment.
• Prioritising and meeting KPIs in a demanding environment.
• Working on own initiative with minimal supervision.
• Team worker, flexible with a positive attitude to learning and self‑development.

Benefits and Rewards:

• Salary starting at £28,000 per annum, increasing to £30,000 after probation.
• Professional Development Opportunities.
• Employee Assistance Programme, including free confidential counselling.
• Free Parking and High‑street discounts.
• Annual Leave: 25 days.
• Moving Day Leave.
• Company pension scheme membership.
• Life Assurance.
• Recruit a Friend bonus scheme – up to £1,500.
• Environmental Initiatives.
• Westfield Health Cash Plan.
• Free Eye Tests every 2 years.
• Free annual Flu‑Vaccination.

Equal Opportunity Statement: IPRS Aeromed is committed to creating a diverse and inclusive workplace where all employees are valued, respected, and supported. We encourage applications from all individuals regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religious belief, or any other characteristic. We are dedicated to providing equal opportunities for all candidates and employees and ensuring an inclusive, discrimination‑free, and supportive workplace.