Senior Client Manager in Newcastle upon Tyne

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end‐to‐end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

iProspect, a global digital‐first end‐to‐end media agency, delivers human‐centric solutions that accelerate growth for the world's most iconic brands including Sonos, Cox, LG, Hilton, Levi's, Budweiser, Microsoft, and Procter & Gamble. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

Purpose of the Role

This Client Manager role will be working with brands including Reiss, GAP and Victoria's Secret. This core role will encompass responsibility for much of the day‐to‐day running of the account, from feeding into comms planning client responses, to ensuring financial process is accurately executed. This role will sit within the client account team and be responsible for day‐to‐day management of campaigns, including liaising with channel teams and the client ensuring we deliver against the set KPIs. The role will include directly managing one Client Executive.

Key Responsibilities

• Seamless Client Experience: Deliver a smooth, high‐quality experience for clients by owning key deliverables and leading day‐to‐day activity and campaign planning.
• End‐to‐End Campaign Planning: Support the Client Partner by using iProspect's planning framework to shape full campaign plans and collaborate with activation teams for flawless execution.
• Campaign Execution & Reporting: Oversee campaigns from initial media planning through to final wrap‐up reports, ensuring strategic alignment throughout.
• Daily Client Management: Ensure all client requests and deliverables are met with excellence, providing best‐in‐class service consistently.
• Brilliant Basics Delivery: Maintain exceptional standards of accuracy, timeliness, and consistency across all outputs delivered to clients.
• Financial Stewardship: Work with internal teams, clients, and activation specialists to ensure strong financial management, including POs for all bookings and timely, accurate billing.
• Clear Communication & Collaboration: Communicate proactively with internal and external stakeholders on deliverables and deadlines, while fostering a healthy, positive team culture.
• Team Leadership & Development: Directly manage Client Executives, providing guidance, support, and ownership of their professional development.

Person Specification

• Client & Category Curiosity: Shows deep interest in clients' businesses, demonstrating strong understanding of their sectors, audiences, and challenges.
• Innovation & Continuous Improvement: Actively seeks better, more effective ways of working; willing to test, innovate, and try new approaches to drive future success.
• Strong Relationship Builder: Cultivates trusted, long‐lasting client partnerships and presents confidently to both client groups and internal audiences.
• Collaborative Partner: Works seamlessly with colleagues across iProspect and the wider dentsu network, contributing to integrated, high‐quality solutions.
• Driven & Growth‐Oriented: Demonstrates tenacity, high standards, and a commitment to personal development, consistently striving for excellence.
• Experience & Core Values: Brings proven experience across integrated campaigns (ATL, performance, Paid Social, Paid Search) and embodies values such as inspiring, practical, collaborative, pragmatic, curious, agile, and an upward leader.

What We Offer

This is a permanent role. The team is based in our Newcastle office and operates on predominantly remote working model with requirements once to twice a month onsite. As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognize the importance of work‐life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

Location: Newcastle upon Tyne

Brand: iProspect

Time Type: Full time

Contract Type: Permanent