At a Glance
- Tasks: Lead customer success and drive exceptional experiences while growing key teams.
- Company: Join iProov, a leader in biometric identity assurance with a diverse and inclusive culture.
- Benefits: Negotiable salary, share options, and unique UK iProov benefits.
- Other info: Hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a strategic leadership role within cutting-edge technology.
- Qualifications: Expertise in customer relationship management and biometric technologies required.
The predicted salary is between 100000 - 150000 £ per year.
About iProov
iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
- Reports to: Chief Revenue Officer
- Location: Wework Waterloo, SE1 7ND - Hybrid
- Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits
The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership.
The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth.
The VP of Customer will lead and grow three critical customer-facing functions at iProov:
- Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion.
- Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes.
- PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals.
How you can make an impact Leadership
Remote VP, Customer in Swansea employer: iProov
iProov is an exceptional employer that champions diversity and inclusion, fostering a culture where every individual can thrive and contribute their unique talents. Located in the vibrant WeWork Waterloo, our hybrid work model offers flexibility while empowering employees to lead critical customer-facing functions that drive innovation in biometric solutions. With competitive compensation packages, including share options and a commitment to employee growth, iProov provides a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote VP, Customer in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that VP role.
✨Tip Number 2
Prepare for interviews by researching iProov's values and recent projects. Show us how your experience aligns with our mission of delivering exceptional customer experiences and driving business growth.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for customer success and how you plan to lead our teams. We want to hear how you’ll drive onboarding, satisfaction, and retention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the iProov family.
We think you need these skills to ace Remote VP, Customer in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of VP, Customer. Highlight your experience in customer relationship management and any relevant tech expertise. We want to see how your background aligns with our mission at iProov!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about biometric solutions and how you can lead our customer teams. Be genuine and let your personality come through – we love authenticity!
Showcase Leadership Experience:As a VP, you'll be leading teams, so make sure to highlight your leadership skills. Share examples of how you've coached and developed teams in the past, and how you've driven customer success. We’re all about growth here at iProov!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at iProov
✨Know Your Stuff
Make sure you understand iProov's technology and its applications in biometric authentication. Familiarise yourself with their liveness technology and how it combats deepfakes. This will show that you're not just interested in the role, but also in the company’s mission.
✨Showcase Your Leadership Skills
As a VP, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed customer success, pre-sales, and post-sales teams in the past. Highlight your coaching and development strategies to align team objectives with customer needs.
✨Emphasise Customer-Centricity
iProov values exceptional customer experiences, so be ready to discuss how you've driven customer satisfaction and retention in previous roles. Share specific metrics or outcomes that illustrate your impact on customer success and business growth.
✨Cultural Fit Matters
Diversity and inclusion are at the heart of iProov's culture. Be prepared to talk about how you embrace differences and foster an inclusive environment. Share experiences where you've nurtured talent from various backgrounds and how that contributed to team success.
