At a Glance
- Tasks: Lead customer success and drive exceptional experiences while overseeing key teams.
- Company: Join iProov, a leader in biometric identity assurance with a diverse and inclusive culture.
- Benefits: Negotiable salary, share options, and unique UK iProov benefits.
- Other info: Hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a strategic leadership role within cutting-edge biometric technology.
- Qualifications: Expertise in customer relationship management and biometric authentication required.
The predicted salary is between 100000 - 150000 £ per year.
About iProov
iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
- Reports to: Chief Revenue Officer
- Location: Wework Waterloo, SE1 7ND - Hybrid
- Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits
The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership.
The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth.
The VP of Customer will lead and grow three critical customer-facing functions at iProov:
- Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion.
- Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes.
- PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals.
How you can make an impact Leadership
Remote VP, Customer employer: iProov
iProov is an exceptional employer that champions diversity and inclusion, fostering a culture where every individual feels valued and empowered to contribute their unique talents. Located in the vibrant WeWork Waterloo, our hybrid work environment promotes flexibility while offering competitive compensation packages, including share options and comprehensive UK benefits. With a strong focus on employee growth and development, iProov provides ample opportunities for career advancement within a cutting-edge technology landscape, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote VP, Customer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a VP role. Attend virtual events or webinars related to customer success and biometric tech to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for those interviews by researching iProov inside out. Understand their technology, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in contributing to their mission.
✨Tip Number 3
Don’t just wait for job openings to pop up! Be proactive and reach out directly to hiring managers or team leads at iProov. A well-crafted message expressing your interest can set you apart from the crowd.
✨Tip Number 4
Leverage our website to apply! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the iProov team and ready to make an impact in customer success.
We think you need these skills to ace Remote VP, Customer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the VP, Customer role. Highlight your experience in customer relationship management and biometric technologies, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've led teams and driven customer success in the past. Share specific examples of how you've coached others and achieved exceptional outcomes, as this is key for the role.
Be Authentic:At iProov, we value diversity and inclusion. Don’t hesitate to let your personality shine through in your application. We want to know who you are beyond your professional achievements!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at iProov
✨Know Your Stuff
Make sure you have a solid understanding of iProov's biometric solutions and the specific technologies mentioned in the job description. Brush up on customer relationship management and identity verification technologies, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams, especially in customer success and technical consultancy. Be ready to discuss how you've driven exceptional customer experiences and aligned team objectives with company goals.
✨Emphasise Diversity and Inclusion
Since iProov values diversity, think about how you can contribute to a culture of inclusion. Share your experiences in fostering diverse teams and creating an environment where everyone feels valued and empowered.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their approach to customer success and how they measure the impact of their solutions on customer outcomes. This shows you're not just interested in the position but also in contributing to their mission.
