VP, Customer Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: Built a high-performing Customer Success organisation with clear operating rhythms. Improved customer adoption and health metrics. Increased Gross and Net Revenue Retention. Established a scalable Solutions Engineering function with consistent global standards. Improved technical win rates and proof of concept success. Created stronger alignment across Sales, Product, Customer Success and Engineering. Developed future leaders within both organisations. What we would like to see from you Customer Success Build and lead a high-performing Customer Success organisation. Define the customer lifecycle from onboarding through renewal. Drive customer adoption, value realisation and long-term success. Develop customer health scoring and success planning. Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Build executive sponsorship programmes with strategic customers. Develop customer advocacy, references and case studies. Solutions Engineering Lead and develop the global Solutions Engineering function. Establish consistent pre-sales processes, standards and best practices. Coach and develop technical leaders and individual contributors. Improve demo quality, proof of concept execution and technical win rates. Ensure strong alignment between Sales, Product and Engineering. Leadership
Remote VP, Customer & Solutions in Luton employer: iProov
iProov is an exceptional employer that champions diversity and inclusion, fostering a culture where every individual feels valued and empowered to contribute their unique talents. With a hybrid working model in the UK, employees enjoy a wealth of benefits including generous annual leave, personal career coaching, and access to an award-winning learning platform, all while being part of a dynamic team dedicated to innovation in biometric security solutions.
