At a Glance
- Tasks: Lead customer success and drive exceptional experiences while overseeing key teams.
- Company: Join iProov, a leader in biometric identity assurance with a diverse and inclusive culture.
- Benefits: Negotiable salary, share options, and a hybrid work environment with great UK benefits.
- Other info: Opportunity to grow in a dynamic environment focused on innovation and teamwork.
- Why this job: Make a real impact in a strategic leadership role within cutting-edge biometric technology.
- Qualifications: Expertise in customer relationship management and biometric authentication required.
The predicted salary is between 100000 - 150000 £ per year.
About iProov
iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
- Reports to: Chief Revenue Officer
- Location: Wework Waterloo, SE1 7ND - Hybrid
- Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits
The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership.
The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth.
The VP of Customer will lead and grow three critical customer-facing functions at iProov:
- Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion.
- Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes.
- PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals.
How you can make an impact Leadership
Remote VP, Customer in Luton employer: iProov
iProov is an exceptional employer that champions diversity and inclusion, fostering a culture where every individual can thrive and contribute their unique talents. Located in the vibrant WeWork Waterloo, our hybrid work model offers flexibility while empowering employees to lead critical customer-facing functions that drive innovation in biometric identity assurance. With competitive compensation packages, including share options and a commitment to employee growth, iProov provides a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote VP, Customer in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that VP role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand iProov's technology and values, so you can show how your experience aligns with their mission. We want to see that passion!
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for customer success and how you can lead teams effectively. We love candidates who can communicate their ideas clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to our diverse and inclusive culture at iProov.
We think you need these skills to ace Remote VP, Customer in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the VP, Customer role. Highlight your leadership experience in customer success and any relevant tech expertise to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect candidate for this strategic role at iProov.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Include specific examples of how you've driven customer satisfaction and business growth in previous roles to grab our attention.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at iProov
✨Know Your Stuff
Make sure you’re well-versed in iProov's biometric solutions and the specific technologies mentioned in the job description. Brush up on customer relationship management and identity verification technologies, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
As a VP, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've coached and developed teams in the past, particularly in customer success or technical roles. Highlight your strategic thinking and how it has driven business growth.
✨Align with Company Values
iProov values diversity, inclusion, and a strong company culture. Be ready to discuss how you’ve fostered an inclusive environment in previous roles and how you plan to continue this at iProov. Show that you understand the importance of reflecting the customers they serve.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer-centric approach. Think about challenges you've faced in customer success or pre-sales roles and how you overcame them. This will help you illustrate your hands-on leadership style.
