Head of Revenue Operations in London

iProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.

This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.

The Head of Revenue Operations will join a rapidly scaling global enterprise sales organisation and act as the operational backbone of the go-to-market function. This leader will partner closely with the Chief Revenue Officer to drive sales effectiveness, operational rigour, and predictable growth. You will own the design and optimisation of the sales processes, performance analytics, forecasting cadence, and enablement programmes that empower our sales teams to exceed targets. This is a hands-on, data-driven role suited to a detail-oriented operator who thrives in a fast-paced environment and has a proven ability to translate insights into execution.

As the Head of Revenue Operations, you will report to the Chief Revenue Officer, and are responsible for all aspects of sales operations including:

• Sales Strategy & Planning
  • Partner with the CRO to design, operationalise, and execute the global sales strategy.
  • Lead annual and quarterly sales planning, including territory design, quota allocation, and capacity modelling.
  • Define and monitor key sales performance metrics, ensuring clear visibility into pipeline health, conversion rates, and attainment.
  • Own the global forecasting cadence, ensuring accuracy, accountability, and consistency across regions.
  • Analyse deal velocity, win/loss trends, and pipeline coverage to inform business decisions.
  • Partner with Sales Leaders to identify risks and opportunities to the revenue plan.
• Process Excellence
  • Design and optimise the end-to-end sales process, from lead handoff through to close ensuring operational consistency and compliance.
  • Drive CRM best practice and ensure data integrity across Salesforce and supporting systems.
  • Implement scalable processes, playbooks, and governance that improve sales productivity.
  • Partner with sales leadership to design and deliver enablement programmes that improve ramp times, conversion rates, and sales methodology adoption.
  • Manage sales onboarding, ongoing training, and certification initiatives.
  • Drive adoption of tools, methodologies, and performance frameworks to improve execution.
• Insights & Reporting
  • Build and maintain dashboards and reporting frameworks that provide actionable insights to the CRO and executive team.
  • Use data to identify areas of underperformance and recommend corrective actions.
  • Serve as the subject matter expert for sales metrics, forecasting methodologies, and GTM analytics.
• Systems & Tooling
  • Own the sales technology stack (Salesforce, Gong, Clari, etc.), ensuring tools are integrated, adopted, and delivering value.

What we would like to see from you:

• Extensive experience in sales operations, commercial operations, or business operations roles within a high-growth enterprise SaaS environment.
• Proven success in scaling sales processes and supporting revenue growth from ~£25M to £100M+ ARR.
• Expert in Salesforce and sales analytics tools; strong command of forecasting and pipeline management.
• Exceptional communication skills able to translate data into clear insights for executive and field teams.
• A collaborative leader who can influence cross-functionally without direct authority.
• Highly organised, analytical, and action-oriented who thrives in ambiguity and scales structure as the company grows.

25 days Annual Leave, plus 8 Bank Holidays (more holiday with service – up to an extra 5 days off per year based on your continuous service). Growth Shares allocated after passing probation (6 months of service). Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme. Nursery Sacrifice Scheme. Work Overseas Perk – Work globally for up to 2 weeks. Life Assurance. SmartHealth – Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family. Benefit from personalised 1:1 career coaching with our in-house Occupational Psychologist. Award winning L&D platform with personal allocated training budgets. Enhanced paid family leave. Flexible hybrid working environment. Free Barista Coffee/Tea, biscuits with fruit in the WeWork office. Free access to WeWork discounts and free online well-being sessions. Vitality Health – a range of options available on this below.

The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology. 50% off monthly gym memberships. Apple watches significantly discounted based member vitality status. Half price trainers with Runners Need. Weekly rewards – Free coffee with Café Nero. Monthly rewards – Free Cinema ticket. Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status. Amazon prime free months based on activity. Up to 25% cashback at Waitrose when buying healthy foods. 75% off stays at Champneys Health Spas. Allen Carr's £299 no smoking programme for free. Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace. Discounts on Weight Watchers.

At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed – we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We're a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected.

As an equal opportunities employer, we encourage applications from people of all backgrounds. We're committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world.

Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com.