At a Glance
- Tasks: Lead customer success and drive exceptional experiences while growing business.
- Company: Join iProov, a leader in biometric identity assurance with a diverse culture.
- Benefits: Negotiable salary, share options, and unique UK iProov benefits.
- Other info: Hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a strategic leadership role within cutting-edge technology.
- Qualifications: Expertise in customer relationship management and biometric technologies required.
The predicted salary is between 100000 - 150000 £ per year.
About iProov
iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
- Reports to: Chief Revenue Officer
- Location: Wework Waterloo, SE1 7ND - Hybrid
- Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits
The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership.
The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth.
The VP of Customer will lead and grow three critical customer-facing functions at iProov:
- Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion.
- Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes.
- PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals.
How you can make an impact Leadership
Remote VP, Customer in Kent employer: iProov
iProov is an exceptional employer that prioritises diversity, inclusion, and employee growth, fostering a culture where every individual can thrive. Located in the vibrant WeWork Waterloo, our hybrid work environment promotes flexibility while empowering employees to contribute to cutting-edge biometric solutions that enhance security for leading organisations worldwide. With competitive compensation packages, including share options, and a commitment to nurturing talent, iProov offers a rewarding career path for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote VP, Customer in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at iProov or similar companies. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by diving deep into iProov's products and values. Understand their biometric solutions and how they tackle security challenges. This will not only impress the interviewers but also show that you're genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully led teams in the past, particularly in customer success or tech environments. Use specific examples to illustrate your ability to drive results and foster a positive team culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role and summarising how you can contribute to iProov’s mission can leave a lasting impression. Plus, it shows your proactive attitude!
We think you need these skills to ace Remote VP, Customer in Kent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see why you're excited about the VP of Customer position and how your experience aligns with our mission at iProov.
Tailor Your CV:Make sure your CV is tailored specifically for this role. Highlight your experience in customer relationship management and any relevant achievements that demonstrate your ability to lead teams and drive customer success.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Use it to explain how your background in biometric authentication and identity verification technologies makes you the perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining the iProov family!
How to prepare for a job interview at iProov
✨Know Your Stuff
Make sure you understand iProov's technology and its applications in biometric solutions. Familiarise yourself with their liveness technology and how it combats deepfakes. This will show that you're not just interested in the role, but also in the company’s mission.
✨Showcase Your Leadership Skills
As a VP of Customer, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed customer success, pre-sales, and post-sales teams in the past. Highlight your coaching and development strategies for team members.
✨Align with Company Values
iProov values diversity, equality, and inclusion. Be ready to discuss how you’ve fostered an inclusive culture in previous roles. Share specific instances where you embraced differences and created opportunities for all team members.
✨Prepare for Strategic Questions
Expect questions about your strategic vision for customer success and how you plan to drive business growth. Think about how you can align customer needs with company objectives and be prepared to share your ideas on operational excellence.
