At a Glance
- Tasks: Lead customer success and drive exceptional experiences while overseeing key teams.
- Company: Join iProov, a leader in biometric identity assurance with a diverse and inclusive culture.
- Benefits: Negotiable salary, share options, and unique UK iProov benefits.
- Other info: Hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a strategic leadership role within cutting-edge biometric technology.
- Qualifications: Expertise in customer relationship management and biometric authentication required.
The predicted salary is between 100000 - 150000 £ per year.
About iProov
iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
- Reports to: Chief Revenue Officer
- Location: Wework Waterloo, SE1 7ND - Hybrid
- Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits
The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive business growth. This executive role requires a strategic leader with deep expertise in customer relationship management, biometric authentication, and identity verification technologies. This is a highly strategic, hands-on leadership role that requires a unique blend of technical depth, commercial acumen, and people leadership.
The VP will coach and develop the Heads of each function, ensuring alignment between customer needs and company objectives. They should be driving their teams to deliver world-class customer outcomes, scalable operational excellence and supporting revenue growth.
The VP of Customer will lead and grow three critical customer-facing functions at iProov:
- Customer Success – Driving onboarding/adoption, satisfaction, retention, and expansion.
- Customer Value Enablement (Solution Architecture) – Acting as the technical bridge between iProov solutions and customer outcomes.
- PreSales Solution Consultancy – Partnering with Sales to position our technology and deliver compelling, value-led proposals.
How you can make an impact Leadership
Remote VP, Customer in Derby employer: iProov
iProov is an exceptional employer that champions diversity and inclusion, fostering a culture where every individual can thrive and contribute their unique talents. Located in the vibrant WeWork Waterloo, our hybrid work model offers flexibility while empowering employees to lead critical customer-facing functions that drive innovation in biometric identity assurance. With competitive compensation packages, including share options and a commitment to employee growth, iProov provides a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote VP, Customer in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that VP role.
✨Tip Number 2
Prepare for interviews by researching iProov's values and recent projects. Show us how your experience aligns with our mission of delivering exceptional customer experiences and driving business growth.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for customer success and how you plan to lead teams effectively. We want to hear how you’ll drive onboarding, satisfaction, and retention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the iProov family.
We think you need these skills to ace Remote VP, Customer in Derby
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading customer success and driving growth at iProov. Share specific examples of your past experiences that align with our mission.
Tailor Your CV:Make sure your CV is tailored to the VP, Customer role. Highlight your experience in customer relationship management and biometric technologies. We love seeing how your skills can directly contribute to our goals, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to connect your leadership style and strategic vision with what we’re looking for at iProov. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at iProov
✨Know Your Stuff
Make sure you understand iProov's technology and its applications in biometric authentication. Familiarise yourself with their liveness technology and how it combats deepfakes. This will show that you're not just interested in the role, but also in the company’s mission.
✨Showcase Your Leadership Skills
As a VP, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed customer success, pre-sales, and post-sales teams in the past. Highlight your coaching and development strategies to align team objectives with customer needs.
✨Emphasise Cultural Fit
iProov values diversity and inclusion, so be ready to discuss how you foster an inclusive environment. Share experiences where you embraced differences and created possibilities for your team members. This will resonate well with their company culture.
✨Prepare for Strategic Questions
Expect questions about your strategic vision for customer success and how you would drive business growth. Think about how you can leverage your technical expertise and commercial acumen to deliver exceptional customer experiences. Be ready to share your ideas on scalable operational excellence.
