At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery in a fast-paced environment.
- Company: Dynamic company focused on B2B customer satisfaction and operational efficiency.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enjoy a vibrant workplace culture.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 28800 - 48000 £ per year.
2 days ago Be among the first 25 applicants
This position plays a pivotal role in the day-to-day coordination of the current IPP customer portfolio. Working in a dynamic and fast-paced environment, servicing established brands within the supply chain in a B2B setting to ensure we deliver an excellent level of service.
As a Commercial Account Representative, you will manage the day-to-day requirements across a portfolio of customer accounts, ensuring a high standard of service delivery, operational efficiency, and customer satisfaction.
In this dynamic and customer-focused role, you will serve as the first point of contact for all customer interactions across multiple channels. Your primary focus will be on delivering a positive customer experience while building and developing strong relationships both internally and externally.
You will be responsible for ensuring that all day-to-day account requirements are met. This includes overseeing the end-to-end order process, onboarding new customers, managing data and reporting, coordinating full stock take processes, raising and monitoring non-conformance reports, negotiating and raising credit request, communicating annual indexation rates and supporting key functions such as debt management.
Working closely with cross-functional teams including Logistics, Service Centre, Finance, and Quality, you will help ensure a seamless and efficient customer journey. You will also play a key role in supporting Account Managers with the day-to-day management of our key accounts and preparation for customer reviews.
This role is vital to maintaining service excellence and requires strong attention to detail, proactive problem-solving, and a commitment to meeting KPIs and service level agreements (SLAs) through effective task management and prioritisation.
Location
Coventry, England, United Kingdom
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Transportation, Logistics, Supply Chain and Storage
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Commercial Account Representative in Coventry employer: IPP
As a Commercial Account Representative, you will thrive in a vibrant and supportive work culture that prioritises employee growth and development. Our company offers comprehensive training programmes, competitive benefits, and a collaborative environment where your contributions are valued, making it an ideal place for those seeking meaningful and rewarding employment in the heart of the supply chain industry.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Representative in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the job description. Tailor your responses to highlight your customer service skills and attention to detail.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Commercial Account Representative in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Account Representative. Highlight your experience in managing customer accounts and any relevant skills that show you can deliver excellent service in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your ability to build strong relationships and manage multiple tasks efficiently.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem-solvers who can think on their feet, especially in a dynamic B2B setting like ours!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IPP
✨Know Your Customer Portfolio
Before the interview, take some time to research the company’s current customer portfolio. Understand their key accounts and the industries they operate in. This will help you demonstrate your knowledge of their business and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
In a role that requires proactive problem-solving, be prepared to share specific examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Team Collaboration
Since this position involves working closely with cross-functional teams, highlight your experience in collaborating with different departments. Share stories that illustrate how you’ve effectively communicated and coordinated with others to achieve common goals.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators (KPIs) relevant to account management. Be ready to discuss how you’ve met or exceeded KPIs in previous roles, and think about how you would approach achieving them in this new position.
