At a Glance
- Tasks: Supervise daily banking operations and ensure compliance with policies and regulations.
- Company: International bank in London with a strong focus on customer service.
- Benefits: Competitive salary of £60k plus benefits, full-time office role.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in the banking sector.
- Qualifications: Degree level education and 5 years of banking experience required.
The predicted salary is between 60000 - 60000 € per year.
Permanent position with an International Bank based in London. Salary £60k plus benefits. Full time in the office.
Responsible for assisting the Operations Manager in the day-to-day management of banking operations functions, including:
- Processing client general transactions, account opening, payments, static data maintenance, and other operational tasks in line with existing bank's policy and procedure.
- Providing a quality service to all customers, internal and external stakeholders, and being proactive to client requirements in line with agreed business standards.
- Covering the functions performed by the Operations Manager in her absence.
Main responsibilities will include:
- Ensuring Operations processes are in compliance with bank's policies, regulatory requirements, and best practices.
- Delivering a high-quality customer service at all times.
- Processing client static data maintenance, general banking transactions, and cashiering.
- Managing customers' on-boarding, accounts opening, debit card, online banking processes, etc.
- Maintaining a flexible, responsible, and enthusiastic approach to work and a willingness to assist colleagues in the department.
- Ensuring all client transactions are completed in a timely and accurate manner, including cash transactions.
- Ensuring conditions precedent relating to new Loan Drawdowns are met - liaising with Credit Risk.
- Setting up new Facilities approved by the Credit Risk on core systems.
- Maintaining approved limits on core systems for trading currencies, customers, counterparties, countries, settlement, etc.
- Escalating any risks to the Line Manager and reporting to the Risk function using risk reporting channels.
- Creating and managing Treasury Counterparties as required by the Treasury team.
- Contributing to and ensuring timely delivery of actions related to projects.
- Processing Fixed Term Loans, Term Deposits, Rollovers, Renewals, and Repayments according to internal payment processes and procedures.
- Maintaining and updating customers' mandates.
- Periodically reviewing Operations procedures and ensuring desk instructions are up-to-date.
- Investigating, advising, and resolving any queries or discrepancies with counterparties/customers in a timely manner, maintaining a query log and evidence of actions.
- Ensuring that all risk controls, AML, and compliance processes are complied with for all payments and customer transactions, and that prompt and effective risk escalation and resolution takes place.
- Identifying and escalating areas of risk or issues to the line manager and/or Head of Operations, Compliance/MLRO, or relationship manager as appropriate.
To be considered for this position, ideal candidates must have the following experience and skills:
- Educated to degree level or able to demonstrate equivalent knowledge and experience in banking, financial services, or a related field.
- Previous experience in banking, minimum 5 years.
- Excellent knowledge and understanding of general banking and operation processes.
- Good skills in the use of Banking technology.
- Knowledge of Equation Banking system is a distinct advantage.
- Analytical skills with a keen eye for detail.
- Deadline orientated and ability to stick to time constraints.
Operations Supervisor in Wolverhampton employer: IPOE Consulting
As an Operations Supervisor at our prestigious international bank in London, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive salaries, comprehensive benefits, and a culture that values teamwork and excellence in customer service, ensuring that you are well-equipped to meet client needs while advancing your career in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for an Operations Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the bank's operations and recent news. This will help you tailor your answers and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions that impress the interviewers.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and risk management. We all know how important these are in banking, so being ready to discuss your experience in these areas will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Supervisor in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Supervisor role. Highlight your experience in banking operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your past experiences that align with the responsibilities listed in the job description.
Showcase Your Attention to Detail:Given the nature of the role, it's crucial to demonstrate your attention to detail. Make sure there are no typos or errors in your application. We appreciate candidates who take pride in their work and can maintain high standards!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IPOE Consulting
✨Know Your Banking Basics
Make sure you brush up on your knowledge of banking operations and processes. Familiarise yourself with the specific tasks mentioned in the job description, like client transactions and account management. This will show that you're not just interested in the role but also understand what it entails.
✨Demonstrate Customer Service Skills
Since providing quality service is key for this position, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will highlight your proactive approach.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used your analytical skills in previous roles. Think of specific instances where your attention to detail helped resolve discrepancies or improve processes. This will demonstrate your ability to manage risks and maintain compliance effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the bank's approach to risk management or how they handle compliance challenges. This shows your genuine interest in the role and helps you gauge if the company aligns with your values.
