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- Tasks: Supervise daily banking operations and ensure compliance with policies and regulations.
- Company: International bank in London with a strong focus on customer service.
- Benefits: Competitive salary of £60k plus benefits, full-time office role.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in the banking sector.
- Qualifications: Degree level education and 5 years of banking experience required.
The predicted salary is between 60000 - 60000 £ per year.
Permanent position with an International Bank based in London. Salary £60k plus benefits. Full time in the office.
Responsible for assisting the Operations Manager in the day-to-day management of banking operations functions, including:
- Processing client general transactions, account opening, payments, static data maintenance, and other operational tasks in line with existing bank's policy and procedure.
- Providing a quality service to all customers, internal and external stakeholders, and being proactive to client requirements in line with agreed business standards.
- Covering the functions performed by the Operations Manager in her absence.
Main responsibilities will include:
- Ensuring Operations processes are in compliance with bank's policies, regulatory requirements, and best practices.
- Delivering a high-quality customer service at all times.
- Processing client static data maintenance, general banking transactions, and cashiering.
- Managing customers' on-boarding, accounts opening, debit card, online banking processes, etc.
- Maintaining timely and accurate completion of all client transactions, including cash transactions.
- Ensuring conditions precedent relating to new Loan Drawdowns are met - liaising with Credit Risk.
- Setting up new Facilities approved by the Credit Risk on core systems.
- Maintaining approved limits on core systems for trading currencies, customers, counterparties, countries, settlement, etc.
- Escalating any risks to the Line Manager and reporting to the Risk function using risk reporting channels.
- Creating and managing Treasury Counterparties as required by the Treasury team.
- Contributing to and ensuring timely delivery of actions related to projects.
- Processing Fixed Term Loans, Term Deposits, Rollovers, Renewals, and Repayments according to internal payment processes and procedures.
- Maintaining and updating customers' mandates.
- Periodically reviewing Operations procedures and ensuring desk instructions are up-to-date.
- Investigating, advising, and resolving any queries or discrepancies with counterparties/customers in a timely manner, maintaining a query log and evidence of actions.
- Ensuring compliance with all risk controls, AML, and compliance processes for all payments and customer transactions.
- Identifying and escalating areas of risk or issues to the line manager and/or Head of Operations, Compliance/MLRO, or relationship manager as appropriate.
To be considered for this position, ideal candidates must have the following experience and skills:
- Educated to degree level or able to demonstrate equivalent knowledge and experience in banking, financial services, or a related field.
- Previous experience in banking, minimum 5 years.
- Excellent knowledge and understanding of general banking and operation processes.
- Good skills in the use of Banking technology; knowledge of the Equation Banking system is a distinct advantage.
- Analytical skills with a keen eye for detail.
- Deadline-oriented and ability to stick to time constraints.
Operations Supervisor employer: IPOE Consulting
Contact Detail:
IPOE Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for an Operations Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the bank's operations and recent news. Show that you’re not just another candidate; demonstrate your knowledge about their processes and how you can contribute to their success. We want to see you shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and risk management. Being able to articulate your experience clearly will set you apart from the competition. We believe in you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Supervisor role. Highlight your relevant banking experience and skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your enthusiasm for the role and how you can contribute to our operations.
Showcase Your Attention to Detail: Given the nature of the role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IPOE Consulting
✨Know Your Banking Basics
Make sure you brush up on your knowledge of banking operations and processes. Familiarise yourself with the specific tasks mentioned in the job description, like client transactions and account management. This will show that you're not just interested in the role but also understand what it entails.
✨Demonstrate Customer Service Skills
Since providing quality service is key for this role, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will highlight your proactive approach.
✨Prepare for Compliance Questions
Given the importance of compliance in banking, be prepared to answer questions about regulatory requirements and risk management. Brush up on AML processes and be ready to discuss how you've ensured compliance in your previous roles. This will demonstrate your attention to detail and understanding of the industry's standards.
✨Show Your Team Spirit
This role requires a flexible and enthusiastic approach, so be ready to talk about how you work well in a team. Share examples of how you've supported colleagues or contributed to team projects in the past. This will help convey that you're not just a lone wolf but someone who thrives in a collaborative environment.