Mortgage Manager

The Mortgage Manager is a business leader responsible for driving growth and profitability for the Mortgage business in the UK, ensuring execution and implementation of our client’s strategy, and contributing towards their vision. To be considered for this position, you MUST have CeMAP qualification.

The Mortgage Manager will be responsible for the following activities:

• Role model outstanding customer service and drive revenue generation within the Mortgage product.
• Accountable for delivering the Home (Mortgage) strategy.
• Lead and foster a high-performance culture within the bank to implement the Mortgage Key Performance indicators (KPIs).
• Work with the Head of Private/CEO to maximize commercial opportunities to grow the business, ensuring customers are serviced by appropriate advisors in line with the Bank’s strategy.
• Lead and create a customer-first culture by providing F2F coaching, guidance, technical expertise, and regulatory supervision to MA’s and RM’s.
• Accountable for the team’s compliance, sales quality, and Professional Standards, acting as the first line of defense to deliver uncompromising business standards in line with all regulatory requirements.
• Ensure the Mortgage team remains operationally effective with regard to both short and longer-term impacts on the business.
• Maintain robust procedures for the delivery & evidencing of ‘best advice’.
• Deliver the Private banking mortgage Strategy including overall structure, sales goals, Profit and Loss performance, and leads/sales prospect management.
• Provide direct and visible leadership through continued engagement to ensure consistent delivery and alignment to strategy.
• Drive initiatives to generate income, contain costs, migrate/reduce operational losses, and strengthen community relationships.
• Responsible for balancing business growth and risk appetite within the bank mortgage team.
• Deliver maximum sustainable contribution by deploying product, service & channel propositions aligned with segmentation.
• Collate, understand, and articulate customer feedback to proposition and product teams as input into marketing and product development, ensuring continuous improvement.
• Knowledge of key competitors and market share/penetration to develop and implement mortgage strategies.
• Maximize efficiency of mortgage distribution.
• Oversight of process streamlining and SLA’s.
• Oversight of mortgage operational infrastructure.

To be considered for this position, ideal candidates must have the following experience & skills:

• Experience working in relevant environments, i.e., leading a team in financial services customer service delivery through direct channels.
• Relevant product knowledge including knowledge of Mortgages is desirable but not essential.
• Role relevant qualifications, i.e., evidence of progress towards QCF Level 4 Qualification for the role is preferable.
• High energy, self-starter with particular emphasis on inspiring and motivating others.
• Excellent judgment and a demonstration of being decisive and tenacious.
• Exhibits strong commercial acumen in understanding competitor activity in the local/national market and recommending solutions.
• Excellent interpersonal skills in influencing and negotiating with peers and superiors, liaising with external customers and the community while promoting the bank’s profile within the community through marketing and public relations activities.

Candidates must also have the right to work in the UK. I’m afraid sponsorship isn’t offered for this position.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Sales

Industries: Banking