At a Glance
- Tasks: Lead the payments team and ensure smooth processing of domestic and international payments.
- Company: Join a prestigious international bank based in London.
- Benefits: Competitive salary of £70-80k plus benefits, with opportunities for growth.
- Other info: Dynamic role with a focus on operational excellence and team development.
- Why this job: Make a real impact in banking operations while driving continuous improvement.
- Qualifications: Degree-level education and 5+ years in banking operations required.
The predicted salary is between 70000 - 80000 € per year.
The Operations Manager is responsible for overseeing the bank's end-to-end payments processing, operational workflows and back-office support functions. The role ensures that domestic and international payments are executed accurately, securely and in line with regulatory and industry standards.
This position leads the payments and operations team, maintains robust control frameworks, and drives continuous improvement across operational processes to support the bank's broader strategic and customer service objectives.
Main responsibilities will include:
- Oversee the processing of all domestic and international payments.
- Ensure payment instructions are verified, authorised and released in accordance with internal policies and approval limits.
- Review and establish operational processes/process improvement.
- Ensure all operational tasks are completed within SLAs and meet high standards of accuracy and control.
- Maintain a strong control environment, ensuring segregation of duties, maker-checker controls and strict adherence to internal policies.
- Lead, mentor and develop the team ensuring strong performance management and succession planning.
- Support internal and external audits involving payment or other operational areas.
- Resourcing, staff engagement, performance review and management, objective setting and monitoring together with training and development of the team.
- Promote a culture of accountability, operational excellence and continuous improvement.
- Establish all regulatory requirements are adhered to for operational matters including money laundering/KYC checks and relevant duties segregated.
- Lead quality control on all operations outputs as pertains to client acquisition and delivery of service.
- Conduct regular meetings with department heads to agree priorities and coordination on essential matters.
- Authorise payments/messages as and when required.
- Approve invoices and input to budgets with COO.
- Identify opportunities to streamline payments and operational workflows through automation and system enhancements.
- Lead or support change programmes, system upgrades, SWIFT changes and transformation initiatives.
- Enhance operational resilience, ensuring robust business continuity and support disaster recovery testing.
- Assist the COO on key planning issues and make recommendations on important business decisions.
To be considered for this position, ideal candidates must have the following experience and skills:
- Educated to degree level or able to demonstrate equivalent knowledge and experience in banking, financial services, or a related field.
- Previous experience of banking, minimum 5 years plus.
- Solid experience in banking operations and payments processing, preferably in a regulated financial institution.
- Strong knowledge of payment schemes (SWIFT, BACS, Direct Debits) and associated operational requirements.
- Knowledge of Equation Banking system will be a distinct advantage.
- Good understanding of AML, sanctions, PSRs and financial crime risks in payments.
Operations Manager - Training in City of London employer: IPOE Consulting
As an Operations Manager at our prestigious international bank in London, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive salaries, comprehensive benefits, and a culture of accountability and operational excellence, ensuring that you can make a meaningful impact while advancing your career in the financial services sector. Join us to lead a talented team, drive continuous improvement, and contribute to our commitment to delivering exceptional service in the world of international payments.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Training in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their payment processing systems and regulatory requirements. This will help you showcase your knowledge and demonstrate how you can contribute to their operational excellence.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and process improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements in banking operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make it happen!
We think you need these skills to ace Operations Manager - Training in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in banking operations and payments processing, and don’t forget to mention any relevant regulatory knowledge you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Share specific examples of how you've led teams or improved operational processes in the past. We love a good story that showcases your achievements!
Showcase Your Leadership Skills:As an Operations Manager, leading and mentoring a team is key. Make sure to highlight your leadership experience in both your CV and cover letter. We want to know how you’ve developed talent and driven performance in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at IPOE Consulting
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment schemes like SWIFT, BACS, and Direct Debits. Be ready to discuss how these systems work and any relevant operational requirements. This will show that you’re not just familiar with the concepts but can also apply them in a practical setting.
✨Demonstrate Leadership Skills
Since this role involves leading a team, think about examples from your past where you've successfully managed or mentored others. Prepare to share specific instances where you’ve driven performance improvements or handled difficult situations, as this will highlight your leadership capabilities.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've identified opportunities for process improvement in previous roles. Think of specific examples where you streamlined operations or implemented changes that enhanced efficiency. This will demonstrate your proactive approach to operational excellence.
✨Understand Regulatory Requirements
Familiarise yourself with AML, KYC checks, and other regulatory requirements relevant to banking operations. Be ready to discuss how you’ve ensured compliance in your previous roles, as this is crucial for maintaining a strong control environment in the bank.
