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For Companies At a Glance
- Tasks: Support sales and customer care while managing multiple tasks in a fast-paced environment.
- Company: Join IPL Schoeller, a leader in sustainable packaging solutions with a global presence.
- Benefits: Gain valuable experience in a dynamic industry with opportunities for growth.
- Other info: Work in a collaborative environment with a focus on innovation and sustainability.
- Why this job: Be part of a team that makes a real difference in sustainable packaging.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller. The company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants). The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end‑market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs approximately 4,100 employees across North America (1,600 employees) and Europe (2,500 employees).
The Role
- A diploma or associate degree (HND) in Business, Supply Chain, or a related field is advantageous.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
- Excellent organizational and time‑management skills.
- Ability to work independently and as part of a team.
- Strong problem‑solving skills and attention to detail.
- 2+ years of customer service experience, preferably in a manufacturing or packaging environment.
- Experience working with SLAs and KPIs in a customer‑facing role.
- Familiarity with the plastics packaging industry or similar sectors is an advantage.
- Demonstrated ability to manage multiple tasks and priorities under pressure.
- Language skills are an advantage.
Sales Support & Customer Care Specialist-12 Month FTC employer: IPL Schoeller
Contact Detail:
IPL Schoeller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support & Customer Care Specialist-12 Month FTC
✨Tip Number 1
Get to know the company inside out! Research IPL Schoeller and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales support. Think about your past experiences and how they relate to the role. We want to hear your stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Sales Support & Customer Care Specialist-12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support & Customer Care Specialist role. Highlight your relevant experience, especially in customer service and any familiarity with the packaging industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience with ERP systems like SAP or Oracle. We’re keen on candidates who can hit the ground running, so let us know how you’ve used these tools in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at IPL Schoeller
✨Know Your Stuff
Before the interview, make sure you research IPL Schoeller and their operations. Understand their products and the markets they serve. This will not only show your interest but also help you relate your experience to their needs.
✨Showcase Your Skills
Highlight your customer service experience, especially in manufacturing or packaging. Be ready to discuss specific examples where you've successfully managed SLAs and KPIs, as this is crucial for the role.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills and be prepared to talk about your experience with ERP systems like SAP or Oracle. If you have any specific examples of how you've used these tools to improve processes, share them!
✨Stay Organised and Calm
Demonstrate your organisational skills by discussing how you manage multiple tasks under pressure. Use examples from your past roles to illustrate your problem-solving abilities and attention to detail.