At a Glance
- Tasks: Support the Customer Service team by processing orders and managing customer communications.
- Company: Join IPL Schoeller, a leader in sustainable packaging solutions with a global presence.
- Benefits: Gain valuable experience in a professional environment with opportunities for growth.
- Other info: Fast-paced environment where you can thrive and contribute to a collaborative team.
- Why this job: Make a real difference in customer satisfaction while developing your administrative skills.
- Qualifications: Experience in administration or customer service, with strong communication and organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
Who We Are
On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’).
The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).
The company is headquartered in Dublin, Ireland.
IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging.
The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees).
The role
The Customer Service Administrator provides essential administrative and operational support to the Customer Service Department, ensuring customer orders and enquiries are processed accurately and efficiently.
The role focuses on day‑to‑day order processing, administration, and customer communication, supporting the wider team to deliver a consistent and reliable service.
- As a Customer Services Administrator At IPL You Will
- Process customer orders accurately and in a timely manner in line with internal procedures.
- Update and maintain customer delivery schedules.
- Create and manage customer shipments.
- Answer incoming telephone calls and direct queries appropriately.
- Respond to routine customer enquiries via phone and email.
- Send customer samples as requested and maintain records.
- Log customer complaints accurately and elevate in line with procedures.
- Raise credit requests and support internal approval processes.
- Maintain accurate customer and order records on internal systems.
- Carry out general day‑to‑day administrative duties to support the Customer Service team.
- What You Will Bring To The Role
- Proven administrative experience, preferably within a sales or customer service environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook) is essential.
- Experience with SAP software or similar platforms is highly desirable.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Excellent communication skills in English, both written and verbal.
- Demonstrated computer literacy with a good understanding of IT systems relevant to administrative functions.
- Ability to manage time efficiently in a fast‑paced environment while maintaining attention to detail.
Previous experience in sales administration or customer service roles will be advantageous.
This role is ideal for motivated individuals seeking a challenging yet rewarding position within a professional setting that values organisational excellence and superior customer service skills.
If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!
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Customer Service Administrator employer: IPL Schoeller
At IPL Schoeller, we pride ourselves on being an excellent employer, offering a dynamic work environment in Dublin that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values sustainability and excellence in customer service. Join us to be part of a team that not only prioritises your professional development but also contributes to meaningful packaging solutions for a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IPL Schoeller. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IPL Schoeller before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IPL Schoeller:Your cover letter is your chance to shine! Tell us why you want to work at IPL Schoeller specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IPL Schoeller!
How to prepare for a job interview at IPL Schoeller
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
