Customer Support Adviser

Overview

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors and agents transform paper and manual operations into a secure, seamless digital experience – from proposal to commission – so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the world is exceptional — and we’ve created a place where our employees love to come to work, every day.

About iPipeline

Founded in 1995, iPipeline operates as a business unit of Roper Technologies. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows — from quote to commission — with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Responsibilities

Purpose of the Role: Do you enjoy working within a team, enjoy the buzz of being busy, like having a varied day, and consider yourself to be an enthusiastic and inquisitive individual? Then come and join us. We are a hard-working team who are passionate about what we do, and our aim is to ensure all our help and support to our customers is a positive and valued experience.

• First point of contact for all telephone, email, and live chat user enquiries, investigating, analysing, and resolving any first-line difficulties, ensuring excellent customer service and a positive image of the company are presented.
• Recording all call details accurately in our customer database, detailing both issue and resolution in a clear and consistent manner.
• Ensuring any issues that cannot be resolved are recorded and escalated to the next level in a timely manner to the appropriate area of the company and working with other teams to manage through to a satisfactory resolution, maintaining ownership of the resolution and customer contact.
• Contributing as part of the team to look for ways to improve processes within the team and ensuring these processes are effectively documented.
• Maintain an effective working relationship with other team members and departments.

Qualifications

Skills/Experience Required:

• Customer service background or experience or looking to start their career in this area.
• A good understanding of internet browsers and basic features is an advantage but not essential.
• Understanding or experience within the Insurance market is beneficial though not essential.

Benefits

We offer a competitive compensation and benefits package, opportunities for career growth, pension plan with company-matched contributions, generous time off and flexible work/life balance, an employee wellness program, and an awards and recognition program – all in a creative, fast-growing, and innovative company.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Software Development

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