At a Glance
- Tasks: Manage client relationships and drive account growth with innovative IP data solutions.
- Company: Join a leading tech company passionate about data and customer success.
- Benefits: Competitive salary, performance bonuses, and flexible remote work options.
- Other info: Dynamic team culture that values innovation and professional growth.
- Why this job: Be the key contact for clients and make a real impact on their success.
- Qualifications: 1-2 years in account management; strong communication and CRM skills.
The predicted salary is between 30000 - 40000 £ per year.
While this is a remote role, we are only accepting applications from candidates based in the United Kingdom (UK).
About IPInfo
IPinfo is the market leader in delivering comprehensive and precise IP data, empowering businesses with well-defined data that enables actionable insights. Every day, we process more than 1 billion IP data points, offering an unparalleled big-picture view of the internet.
Our unique approach combines ground truth data with data from ProbeNet, our internet measurement platform, to create a detailed, real-time profile of every IP address. By contextualising each IP with enriched metadata—covering its origin, connections, and circumstances—we provide businesses with the clarity and intelligence needed to make smarter, faster decisions.
Our data enriches applications and services with accurate IP data that can help manage security risks, improve user experiences, optimise content delivery and ensure regulatory compliance. Join a fast-paced, innovative team that’s passionate about data, technology, and customer success.
Role Overview
We’re at an exciting growth stage and are looking to hire a talented Jnr. Account Manager. In this role, you will be the primary point of contact for some of our most strategic clients, ensuring their success with IPInfo data. You’ll manage relationships, identify opportunities for growth, and work cross-functionally to deliver exceptional results.
Key Responsibilities
- Client Relationship Management: Build and maintain strong, enduring relationships with accounts. Serve as the primary point of contact for client communications, ensuring satisfaction and retention.
- Account Growth & Strategy: Identify upsell and cross-sell opportunities to expand account revenue. Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value. Partner with clients to create strategies for maximising their ROI from our services.
- Project & Issue Management: Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations. Manage client onboarding and implementation, ensuring a seamless experience.
- Reporting & Insights: Provide clients with regular reports, insights, and recommendations to optimise their use of IPInfo services. Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues.
- Collaboration & Leadership: Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience. Advocate for client needs within the company, influencing product roadmaps and priorities.
Key Qualifications
- Experience: 1-2 years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry. Track record of managing SMB and Enterprise accounts with measurable results in revenue growth and retention.
- Skills: Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory). Exceptional communication and presentation skills, with the ability to engage both technical and business audiences. Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics. AI proficiency (Claude and ChatGPT).
- Personality Traits: Highly organised and detail-oriented, with a proactive approach to problem-solving. Customer-centric mindset with a focus on building long-term relationships. Collaborative team player who thrives in a fast-paced, dynamic environment.
What We Offer
- Competitive salary and performance-based bonuses.
- Flexible remote working options.
- Opportunities for professional growth and development in a high-growth tech company.
- A collaborative and inclusive team culture that values innovation and customer success.
How to Apply
If you’re passionate about helping clients succeed and excited about the potential of IP data, we’d love to hear from you! Please submit your resume and a brief cover letter explaining why you’re the ideal candidate for this role.
About Our Culture
At IPInfo.io, we believe in empowering our team members, fostering creativity, and driving innovation. We’re committed to creating a workplace where diverse perspectives are valued, and everyone feels they can contribute to our mission.
EMEA Jnr. Account Manager in London employer: IPinfo
IPInfo is an exceptional employer that champions innovation and customer success, offering a flexible remote working environment for candidates based in the UK. With a strong focus on professional growth, employees benefit from a collaborative culture that values diverse perspectives and encourages creativity, making it an ideal place for those looking to thrive in the fast-paced tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Jnr. Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IPinfo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IPinfo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EMEA Jnr. Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IPinfo:Your cover letter is your chance to shine! Tell us why you want to work at IPinfo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IPinfo!
How to prepare for a job interview at IPinfo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
