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- Tasks: As a Field Service Technician, you'll maintain and repair IPG products while ensuring customer satisfaction.
- Company: Join Intertape Polymer Group, a global leader in packaging solutions with a family-oriented culture.
- Benefits: Enjoy competitive pay, a pension scheme, life assurance, and 25 days of annual leave.
- Why this job: This role offers independence, growth opportunities, and the chance to make a real impact.
- Qualifications: Minimum of 5 GCSEs including Maths and English; NVQ in Mechanical/Electrical Engineering is desirable.
- Other info: You'll be responsible for two locations (B76 and DE74) and must commute between them.
The predicted salary is between 22000 - 34000 £ per year.
Field Service Technician UK (B76 and DE74)
IPG Royal Sutton Coldfield, England, United Kingdom
Field Service Technician UK (B76 and DE74)
IPG Royal Sutton Coldfield, England, United Kingdom
2 days ago Be among the first 25 applicants
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Intertape Polymer Group (IPG) is a dynamic multinational organization that prides itself on its corporate culture of a family atmosphere that meets high achieving company performance. We are known for our competitive salaries and benefits packages and our emphasis on putting people first. Founded in 1982, and now grown to $1.5B in sales worldwide, IPG focuses on growth through organic and strategic means. Our diversified product lines support our mission to be the world leader in packaging and protective solutions. Come join the IPG family today! Find out more at www.itape.com/careers.
We are now expanding into the UK with our Field Service programme. We are looking for additional UK based Field Service Technicians to join our team! This is an exciting opportunity to join a rapidly growing team delivering a great service for our customers. Initially this role will be on a 6 month Fixed Term Contract with the aim to transfer to a permanent contract.
If you are looking for a new challenge, happy to work independently and use your own initiative whilst providing a great level of service to our customer then this may be role for you…
The role: As a Field Service Technician, you are responsible for maintenance and repairs on all IPG/Better Packages products within the assigned locations and to assure continuity of customer operations. You will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer\\\’s satisfaction and/or in compliance with agreed upon Service Agreements.
Key Responsibilities:
- This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers
- Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff
- Establish a regular Preventive Maintenance program for existing end user accounts
- Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences
- Follow established communication procedures – issue RMA\\\’s, prepare and submit work orders, expense reports, trip reports, etc.
- Software upgrades to WAT units when required
- Performs other duties as assigned
- Minimum of 5 GSCE\\\’s (including Maths & English A-C) or equivalent
- NVQ in Mechanical/Electrical Engineering or equivalent experience (Desirable)
- Broad knowledge and experience of electronic and electromechanical principals
- Excellent IT skills including Microsoft suite
- Excellent communication and customer service skills
- Ability to understand technical diagrams and manuals
- Ability to work independently with little supervision
- Proven track record of keeping good records
Other Information:
The successful candidate will be responsible for 2 locations and must be able to commute to both locations B76 and DE74.
- £28,325 per annum
- Stakeholder Pension Scheme offering up to 8% matched contributions
- Life Assurance
- Group Income Protection
- 25 days annual leave plus bank holidays
- Workplace Nursery Scheme
- Discount Club
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Engineering and Information Technology
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Industries
Packaging and Containers Manufacturing
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Field Service Technician UK (B76 and DE74) employer: IPG
Contact Detail:
IPG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician UK (B76 and DE74)
✨Tip Number 1
Familiarise yourself with IPG's product range and services. Understanding the features and functionalities of their products will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of IPG. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for practical assessments by brushing up on your mechanical and electrical engineering skills. Since the role involves maintenance and repairs, being able to showcase your hands-on abilities could set you apart from other candidates.
✨Tip Number 4
Demonstrate your customer service skills during any interactions with the hiring team. As a Field Service Technician, you'll need to communicate effectively with clients, so showing that you can handle customer relations well will be a big plus.
We think you need these skills to ace Field Service Technician UK (B76 and DE74)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Service Technician. Familiarise yourself with IPG's products and services to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical skills, customer service experience, and any previous roles that involved maintenance or repairs.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for IPG and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at IPG
✨Know Your IPG Products
Familiarise yourself with the range of IPG products and their functionalities. Being able to discuss specific features and how they benefit customers will show your enthusiasm and understanding of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues or customer complaints. This will highlight your ability to take ownership of problems and find effective solutions.
✨Showcase Your Communication Skills
Since the role involves interacting with customers, practice articulating your thoughts clearly and confidently. Be ready to explain complex technical concepts in simple terms to demonstrate your communication prowess.
✨Highlight Your Independence
Emphasise your ability to work independently and manage your time effectively. Share instances where you’ve taken initiative in previous roles, as this aligns with the expectations of a Field Service Technician.