Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coordinate service operations to maximise customer satisfaction and efficiency.
- Company: Join IPG Photonics, the world leader in fibre laser technology.
- Benefits: Competitive salary, company car, modern offices, and attractive benefits.
- Why this job: Make a real impact in a dynamic environment with innovative technology.
- Qualifications: Technical qualification in engineering and 3-5 years of relevant experience.
- Other info: Collaborate with international teams and enjoy excellent career growth opportunities.
The predicted salary is between 40000 - 50000 £ per year.
IPG Photonics is the world leader in fiber laser technology, enabling greater precision, higher productivity and more flexible production for industrial applications and other diverse end markets including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace and medical. Our most valuable asset is our people. Like our lasers we are diverse, powerful and innovative. Our global workforce of more than 5,000 employees is distributed throughout more than thirty locations in twenty-four countries.
For our UK site in Coventry, we are looking for an experienced and hands-on person to lead and further develop our service operations.
Your responsibilities:- Lead and coordinate Service Engineer activities and schedules to maximise customer satisfaction and operational efficiency
- Diagnose laser and laser system faults remotely and determine appropriate corrective actions
- Monitor the planning and execution of on-site Field Service interventions, including spare parts and equipment coordination
- Oversee pre-delivery inspections and customer site readiness to ensure smooth system installations
- Provide technical sales support for product, application and installation enquiries
- Act as the primary escalation point for service-related enquiries, ensuring fast and professional customer support
- Drive continuous improvement through analysis of field service reports and operational performance
- Coordinate the RMA process and spare parts inventory to optimise turnaround times and maximise customer uptime
- Collaborate closely with UK, European and US IPG teams to ensure aligned and seamless service operations
- Technical qualification in photonics, electrical engineering, or electronic engineering
- Hands-on engineer with 3–5 years of relevant professional experience
- Strong troubleshooting capability in analogue and digital electronics
- Experience with communication protocols (e.g. fieldbus systems) would be advantageous
- Familiarity with industrial software or the ability to quickly learn technical systems
- Applications experience in laser welding or other laser processes is beneficial
- Ability to analyse and assess complex mechanical components
- Strong communication skills and a collaborative team player
- Willingness to travel within the UK and Ireland and occasionally internationally
- Full UK driving licence
- A professional and collegial work environment in an internationally successful company
- Competitive compensation package
- Modern offices and equipment
- Company car or car allowance and other attractive benefits
- Salary sacrifice for pension
- Close collaboration with international IPG teams
If you are looking for an interesting and challenging position, surrounded by people who share your technical interests, please apply by sending your CV in English. Please also attach documents proving your school education and indicate the earliest possible starting date. References from previous employers are welcome.
Location: Coventry, UK
Hours: 37.5-hours week
Start: immediately
Email: IPGL-HR-Europe@ipgphotonics.com
Service Manager in Coventry employer: IPG Photonics (UK) Ltd.
Contact Detail:
IPG Photonics (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for interviews by researching IPG Photonics and understanding their products and services. We want you to show off your knowledge about laser technology and how it applies to the role. This will definitely impress the hiring team!
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves diagnosing faults and providing solutions, we suggest you brush up on your technical skills. Maybe even run through some common scenarios you might face as a Service Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that interview!
We think you need these skills to ace Service Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your technical qualifications and relevant experience in photonics or engineering. We want to see how your skills align with what we're looking for!
Showcase Your Experience: When writing your application, don’t just list your previous jobs. Share specific examples of how you've led teams or improved service operations. We love seeing real-world impact!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Make sure to include all requested documents, like your CV and proof of education, to complete your application!
How to prepare for a job interview at IPG Photonics (UK) Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to photonics and laser systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will showcase your hands-on experience and problem-solving skills.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Think of examples where you've successfully coordinated activities or improved team performance. Highlight your ability to maximise customer satisfaction while ensuring operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world service challenges. Prepare to discuss how you would diagnose faults remotely or manage on-site interventions. This will demonstrate your practical approach and readiness for the role.
✨Emphasise Collaboration
IPG Photonics values teamwork across its global locations. Be ready to talk about your experiences working with diverse teams and how you’ve contributed to seamless operations. This will show that you’re not just a lone wolf but a collaborative player.