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- Tasks: Lead and coordinate service operations to maximise customer satisfaction and efficiency.
- Company: Join IPG Photonics, the world leader in fibre laser technology.
- Benefits: Competitive salary, company car, modern offices, and attractive benefits.
- Why this job: Make a real impact in a dynamic environment with innovative technology.
- Qualifications: Technical qualification in engineering and 3-5 years of relevant experience.
- Other info: Collaborate with international teams and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
IPG Photonics is the world leader in fiber laser technology, enabling greater precision, higher productivity and more flexible production for industrial applications and other diverse end markets including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace and medical. Our most valuable asset is our people. Like our lasers we are diverse, powerful and innovative. Our global workforce of more than 5,000 employees is distributed throughout more than thirty locations in twenty-four countries.
For our UK site in Coventry, we are looking for an experienced and hands-on person to lead and further develop our service operations.
Your responsibilities:- Lead and coordinate Service Engineer activities and schedules to maximise customer satisfaction and operational efficiency
- Diagnose laser and laser system faults remotely and determine appropriate corrective actions
- Monitor the planning and execution of on-site Field Service interventions, including spare parts and equipment coordination
- Oversee pre-delivery inspections and customer site readiness to ensure smooth system installations
- Provide technical sales support for product, application and installation enquiries
- Act as the primary escalation point for service-related enquiries, ensuring fast and professional customer support
- Drive continuous improvement through analysis of field service reports and operational performance
- Coordinate the RMA process and spare parts inventory to optimise turnaround times and maximise customer uptime
- Collaborate closely with UK, European and US IPG teams to ensure aligned and seamless service operations
- Technical qualification in photonics, electrical engineering, or electronic engineering
- Hands-on engineer with 3–5 years of relevant professional experience
- Strong troubleshooting capability in analogue and digital electronics
- Experience with communication protocols (e.g. fieldbus systems) would be advantageous
- Familiarity with industrial software or the ability to quickly learn technical systems
- Applications experience in laser welding or other laser processes is beneficial
- Ability to analyse and assess complex mechanical components
- Strong communication skills and a collaborative team player
- Willingness to travel within the UK and Ireland and occasionally internationally
- Full UK driving licence
- A professional and collegial work environment in an internationally successful company
- Competitive compensation package
- Modern offices and equipment
- Company car or car allowance and other attractive benefits
- Salary sacrifice for pension
- Close collaboration with international IPG teams
If you are looking for an interesting and challenging position, surrounded by people who share your technical interests, please apply by sending your CV in English. Please also attach documents proving your school education and indicate the earliest possible starting date. References from previous employers are welcome.
Location: Coventry, UK
Hours: 37.5-hours week
Start: immediately
Email: IPGL-HR-Europe@ipgphotonics.com
Service Manager in Coventry employer: IPG Photonics GmbH & Co. KG
Contact Detail:
IPG Photonics GmbH & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their laser technology and how it applies to various industries. This will help you stand out as someone who’s genuinely interested and knowledgeable about what they do.
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves diagnosing faults, brush up on your technical knowledge and be ready to discuss real-life scenarios where you’ve successfully solved problems. This shows you’re hands-on and ready for the challenges ahead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your technical qualifications and relevant experience in photonics or engineering. We want to see how your skills align with what we're looking for!
Showcase Your Experience: When writing your application, don’t just list your previous jobs. Share specific examples of how you've led teams or solved complex problems. We love seeing real-life applications of your skills!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at IPG Photonics GmbH & Co. KG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to photonics and laser systems. Be prepared to discuss your hands-on experience and troubleshooting skills, as these will be crucial for the Service Manager role.
✨Showcase Your Leadership Skills
Since you'll be leading a team of Service Engineers, think about examples from your past where you've successfully coordinated activities or improved operational efficiency. Highlighting your leadership style can set you apart.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific service-related challenges. Think through potential scenarios involving customer support or field service interventions, and be ready to explain your thought process.
✨Emphasise Collaboration
IPG Photonics values teamwork, so be sure to mention your experience working with diverse teams. Discuss how you've collaborated with different departments or international teams to achieve common goals.