At a Glance
- Tasks: Drive operational excellence in planning, reporting, and data governance processes.
- Company: Join a leading global media agency committed to inclusivity and innovation.
- Benefits: Enjoy flexi-leave, free meals, early finishes, and comprehensive health benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by optimising operations and collaborating with diverse teams.
- Qualifications: Strong project management skills and experience in cross-market coordination.
The predicted salary is between 60000 - 80000 £ per year.
The Operations Associate Director is responsible for driving operational excellence across planning, reporting, workflow management, and data governance processes. The role focuses on four key areas: Dashboard Management, Monday.com Operations, Media Plan Template Governance, and Commercial Reporting. Working closely with Planning, Activation, and Data, Technology & Analytics (DTA) teams, this role ensures consistency, accuracy, compliance, and effective communication across markets and client teams.
Key Responsibilities
- Coordinate with local planning teams to collect quarterly and annual planning and actualised data within agreed timelines.
- Ensure data templates are completed accurately and consistently across markets.
- Partner with Data, Technology & Analytics (DTA) teams to provide guidance, troubleshooting, and training to local teams.
- Lead communications with client teams regarding data governance progress, milestones, and completion status.
- Maintain and update documentation related to data acquisition, governance, and reporting processes.
- Collaborate closely with Planning, Activation, and DTA teams to support operational alignment.
- Work collaboratively with Planning, Activation, and DTA teams to develop and implement a strategic roadmap for operational improvements, driving greater efficiency, consistency, automation, and process optimisation.
- Train local teams on dashboard upload processes, ensuring accurate data submission and adherence to procedures.
Commercial Reporting
- Liaise with Initiative market teams to ensure timely and accurate submission of commercial data.
- Budgets and spend tracking.
- Commissions and fees.
- Out-of-scope project reporting.
- Consolidate and validate reporting outputs for stakeholder review.
- Support financial visibility and operational accountability through accurate reporting practices.
- Own and manage the global media plan template process.
- Update templates with new media vendors and requirements as requested by local teams.
- Monitor and enforce adherence to approved template usage across teams.
- Partner with dashboard teams and clients on template updates, rollouts, and process improvements.
- Ensure the media plan template remains accurate, scalable, and fit for purpose across markets.
Key Skills & Experience
- Strong operational and project management skills.
- Experience coordinating cross-market or regional teams.
- Strong attention to detail and process governance capabilities.
- Excellent stakeholder management and communication skills, including with senior client stakeholders in Global Planning and Analytics teams.
- Experience with reporting, workflow management tools, and data governance processes.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Collaborative approach with experience working across Planning, Activation, Finance, and Analytics teams.
Employee Transparency
At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal‑opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.
The Perks
We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:
- Flexi–leave, with 25 days annual leave to be taken as minimum.
- In addition to your holiday entitlement, the office usually closes between Christmas & New Year.
- Free breakfast and free lunch.
- Early finish Fridays.
- Core Hours (Mon-Thurs, flexible start/finish times).
- Electric vehicle salary sacrifices car scheme.
- Interest free season ticket loan.
- Paid time off for Volunteering.
- Group Income Protection.
- Life Assurance.
- Private Medical Insurance or Health Cash Plan (dependent on level).
- Group Personal Pension Plan with matched contributions from 3-6%.
- Generous Parental Leave & Pay.
- Employee Assistance Programme.
- Free eye tests.
- Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!
Global Client Operations Director — 12-Month FTC employer: IPG Mediabrands
At IPG Mediabrands, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through our extensive benefits package, including flexible leave, early finish Fridays, and opportunities for professional development, all designed to ensure you feel valued and supported in your role as Global Client Operations Director. Located in a dynamic environment, we encourage collaboration across teams, empowering you to drive operational excellence while enjoying a range of perks that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Global Client Operations Director — 12-Month FTC
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you fit into their world, especially in areas like operational excellence and data governance.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you'll communicate your skills in project management and stakeholder engagement.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate your interest in operational alignment and collaboration.
We think you need these skills to ace Global Client Operations Director — 12-Month FTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Global Client Operations Director role. Highlight your operational excellence and project management skills, as well as any experience you have with data governance processes. We want to see how your background aligns with what we're looking for!
Showcase Your Collaboration Skills:Since this role involves working closely with various teams, be sure to mention any past experiences where you've successfully collaborated across departments. We love seeing examples of teamwork and how you’ve contributed to operational alignment in previous roles.
Be Detail-Oriented:Attention to detail is key in this position, especially when it comes to data accuracy and reporting. Use your application to demonstrate how you've maintained high standards in your work, whether through specific projects or processes you've managed.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IPG Mediabrands
✨Know Your Numbers
Since the role involves a lot of data governance and reporting, make sure you brush up on relevant metrics and KPIs. Be ready to discuss how you've used data in past roles to drive operational excellence.
✨Showcase Your Collaboration Skills
This position requires working closely with various teams. Prepare examples that highlight your experience in cross-functional collaboration, especially with Planning, Activation, and Analytics teams.
✨Master the Tools
Familiarise yourself with tools like Monday.com and any reporting software mentioned in the job description. If you have experience with these, be prepared to share specific instances where you’ve leveraged them for successful outcomes.
✨Communicate Clearly
Strong communication is key, especially when liaising with senior stakeholders. Practice articulating your thoughts clearly and concisely, and think about how you can demonstrate your ability to manage stakeholder expectations effectively.
