At a Glance
- Tasks: Drive operational excellence in planning, reporting, and data governance processes.
- Company: Join a leading agency that values inclusivity and celebrates differences.
- Benefits: Enjoy flexi-leave, free meals, early finishes, and comprehensive health benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while collaborating with diverse teams on exciting projects.
- Qualifications: Strong project management skills and experience in cross-market coordination.
The predicted salary is between 60000 - 80000 £ per year.
The Operations Associate Director is responsible for driving operational excellence across planning, reporting, workflow management, and data governance processes. The role focuses on four key areas: Dashboard Management, Monday.com Operations, Media Plan Template Governance, and Commercial Reporting. Working closely with Planning, Activation, and Data, Technology & Analytics (DTA) teams, this role ensures consistency, accuracy, compliance, and effective communication across markets and client teams.
Key Responsibilities
- Coordinate with local planning teams to collect quarterly and annual planning and actualised data within agreed timelines.
- Ensure data templates are completed accurately and consistently across markets.
- Partner with Data, Technology & Analytics (DTA) teams to provide guidance, troubleshooting, and training to local teams.
- Lead communications with client teams regarding data governance progress, milestones, and completion status.
- Maintain and update documentation related to data acquisition, governance, and reporting processes.
- Collaborate closely with Planning, Activation, and DTA teams to support operational alignment.
- Work collaboratively with Planning, Activation, and DTA teams to develop and implement a strategic roadmap for operational improvements, driving greater efficiency, consistency, automation, and process optimisation.
- Train local teams on dashboard upload processes, ensuring accurate data submission and adherence to procedures.
Commercial Reporting
- Liaise with Initiative market teams to ensure timely and accurate submission of commercial data.
- Budgets and spend tracking.
- Commissions and fees.
- Out-of-scope project reporting.
- Consolidate and validate reporting outputs for stakeholder review.
- Support financial visibility and operational accountability through accurate reporting practices.
- Own and manage the global media plan template process.
- Update templates with new media vendors and requirements as requested by local teams.
- Monitor and enforce adherence to approved template usage across teams.
- Partner with dashboard teams and clients on template updates, rollouts, and process improvements.
- Ensure the media plan template remains accurate, scalable, and fit for purpose across markets.
Key Skills & Experience
- Strong operational and project management skills.
- Experience coordinating cross-market or regional teams.
- Strong attention to detail and process governance capabilities.
- Excellent stakeholder management and communication skills, including with senior client stakeholders in Global Planning and Analytics teams.
- Experience with reporting, workflow management tools, and data governance processes.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Collaborative approach with experience working across Planning, Activation, Finance, and Analytics teams.
Employee Transparency
At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal‑opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.
The Perks
We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:
- Flexi–leave, with 25 days annual leave to be taken as minimum.
- In addition to your holiday entitlement, the office usually closes between Christmas & New Year.
- Free breakfast and free lunch.
- Early finish Fridays.
- Core Hours (Mon-Thurs, flexible start/finish times).
- Electric vehicle salary sacrifices car scheme.
- Interest free season ticket loan.
- Paid time off for Volunteering.
- Group Income Protection.
- Life Assurance.
- Private Medical Insurance or Health Cash Plan (dependent on level).
- Group Personal Pension Plan with matched contributions from 3-6%.
- Generous Parental Leave & Pay.
- Employee Assistance Programme.
- Free eye tests.
- Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!
Client Operations Associate Director - Volvo - Maternity Cover employer: IPG Mediabrands
At IPG Mediabrands, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through our extensive benefits package, including flexible leave, generous parental pay, and opportunities for professional development, all within a supportive environment that values collaboration and innovation. Located in a dynamic industry, this role offers the chance to make a meaningful impact while enjoying perks like free meals and early finish Fridays, ensuring a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Associate Director - Volvo - Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Volvo or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the company’s operations and be ready to discuss how your skills align with their needs. Show them you’re not just another candidate.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Operations Associate Director - Volvo - Maternity Cover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational excellence, project management, and data governance. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Collaboration Skills:Since this role involves working closely with various teams, emphasise your experience in cross-market collaboration and stakeholder management. Share specific examples of how you've successfully partnered with others to achieve common goals.
Be Detail-Oriented:Attention to detail is crucial for this position. When you write your application, make sure to proofread for any errors and ensure that your achievements are clearly articulated. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IPG Mediabrands
✨Know Your Numbers
Since the role involves a lot of data governance and reporting, make sure you brush up on relevant metrics and KPIs. Be prepared to discuss how you've handled data in previous roles, and think about specific examples where your attention to detail made a difference.
✨Master the Tools
Familiarise yourself with tools like Monday.com and any reporting software mentioned in the job description. If you’ve used similar platforms, be ready to share your experiences and how you leveraged these tools for operational excellence.
✨Showcase Your Collaboration Skills
This position requires working closely with various teams. Prepare examples that highlight your ability to collaborate across departments, especially with Planning, Activation, and Data teams. Think about challenges you faced and how you overcame them through teamwork.
✨Communicate Clearly
Strong communication is key, especially when liaising with senior stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to demonstrate your interest in effective communication and operational alignment.
