At a Glance
- Tasks: Drive operational excellence in planning, reporting, and data governance processes.
- Company: Join IPG Mediabrands, a global leader in media and marketing solutions.
- Benefits: Enjoy flexi-leave, free meals, early finishes, and comprehensive health benefits.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make an impact with iconic brands while developing your skills in a dynamic environment.
- Qualifications: Strong project management skills and experience in cross-market coordination required.
The predicted salary is between 55000 - 65000 € per year.
Location: London, England, United Kingdom
Agency: Mediabrands Capability Center - United Kingdom
Ref#: 26156 | Type of Contract: Temporary
About Us
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award‑winning, full‑service agency networks UM, Initiative and Mediahub and through its innovative marketing specialist companies Kinesso, Magna, Orion, Rapport and Mediabrands Content Studio. Mediabrands clients include many of the world’s most recognisable and iconic brands from a broad portfolio of industry sectors. The company employs more than 13,000 marketing experts in more than 130 countries, representing the full diversity of humanity.
Client Operations Associate Director (12-month Maternity Cover)
The Operations Associate Director is responsible for driving operational excellence across planning, reporting, workflow management, and data governance processes. The role focuses on four key areas: Dashboard Management, Monday.com Operations, Media Plan Template Governance, and Commercial Reporting. Working closely with Planning, Activation, and Data, Technology & Analytics (DTA) teams, this role ensures consistency, accuracy, compliance, and effective communication across markets and client teams.
Key Responsibilities
- Coordinate with local planning teams to collect quarterly and annual planning and actualised data within agreed timelines.
- Ensure data templates are completed accurately and consistently across markets.
- Partner with Data, Technology & Analytics (DTA) teams to provide guidance, troubleshooting, and training to local teams.
- Lead communications with client teams regarding data governance progress, milestones, and completion status.
- Maintain and update documentation related to data acquisition, governance, and reporting processes.
- Collaborate closely with Planning, Activation, and DTA teams to support operational alignment.
- Work collaboratively with Planning, Activation, and DTA teams to develop and implement a strategic roadmap for operational improvements, driving greater efficiency, consistency, automation, and process optimisation.
- Train local teams on dashboard upload processes, ensuring accurate data submission and adherence to procedures.
Commercial Reporting
- Liaise with Initiative market team to ensure timely and accurate submission of commercial data.
- Budgets and spend tracking.
- Commissions and fees.
- Out‑of‑scope project reporting.
- Consolidate and validate reporting outputs for stakeholder review.
- Support financial visibility and operational accountability through accurate reporting practices.
- Own and manage the global media plan template process.
- Update templates with new media vendors and requirements as requested by local teams.
- Monitor and enforce adherence to approved template usage across teams.
- Partner with dashboard teams and clients on template updates, rollouts, and process improvements.
- Ensure the media plan template remains accurate, scalable, and fit for purpose across markets.
Key Skills & Experience
- Strong operational and project management skills.
- Experience coordinating cross‑market or regional teams.
- Strong attention to detail and process governance capabilities.
- Excellent stakeholder management and communication skills, including with senior client stakeholders in Global Planning and Analytics teams.
- Experience with reporting, workflow management tools, and data governance processes.
- Ability to manage multiple priorities and deadlines in a fast‑paced environment.
- Collaborative approach with experience working across Planning, Activation, Finance, and Analytics teams.
Employee Transparency
At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands is an equal‑opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.
Please reach out to Ninette at ninette.desousa@mbww.com if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note: requesting a reasonable adjustment will not affect your application.
The Perks
We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – that you are rewarded for your fantastic work. So we also offer a range of benefits:
- Flexi‑leave, with 25 days annual leave to be taken as minimum.
- In addition to your holiday entitlement, the office usually closes between Christmas & New Year.
- Free breakfast and free lunch.
- Early finish Fridays.
- Core Hours (Mon‑Thurs, flexible start/finish times).
- Electric vehicle salary sacrifice car scheme.
- Interest‑free season ticket loan.
- Paid time off for volunteering.
- Group income protection.
- Life assurance.
- Private medical insurance or health cash plan (dependent on level).
- Group personal pension plan with matched contributions from 3‑6%.
- Generous parental leave & pay.
- Employee assistance programme.
- Free eye tests.
- Flexible benefits including dental, travel insurance, cycle to work, gym discounts and many more!
Positions: Associate Director, Client Operations (12-month Maternity Cover) employer: IPG Mediabrand
IPG Mediabrands is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. With a commitment to employee growth, the company offers a range of benefits including flexible leave, generous parental pay, and opportunities for professional development, ensuring that every team member feels valued and supported. The collaborative environment encourages innovation and operational excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Positions: Associate Director, Client Operations (12-month Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. The more comfortable you are speaking about your experience, the more confident you'll feel during the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Positions: Associate Director, Client Operations (12-month Maternity Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate Director role. Highlight your operational and project management skills, and don’t forget to showcase your experience with cross-market coordination. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the key responsibilities listed in the job description. Let us know what excites you about working with us at Mediabrands!
Showcase Your Communication Skills:Since this role involves liaising with various teams and stakeholders, make sure to highlight your communication skills in your application. Share examples of how you've effectively communicated in past roles, especially with senior stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IPG Mediabrand
✨Know Your Numbers
Make sure you’re familiar with key metrics and data points relevant to the role. Brush up on your understanding of dashboard management and commercial reporting, as these will likely come up in conversation. Being able to discuss specific examples of how you've handled data governance or reporting in the past will impress your interviewers.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams, so be prepared to share examples of successful collaborations. Think about times when you coordinated with planning, activation, or analytics teams to achieve a common goal. Highlighting your ability to communicate effectively with stakeholders will demonstrate that you can thrive in a cross-functional environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to operational excellence or project management. Practice articulating your thought process and decision-making skills. For instance, how would you ensure compliance and accuracy in data templates across different markets? Having structured responses ready will help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the current challenges the team faces in data governance or how they measure success in client operations. This not only shows your enthusiasm but also gives you valuable insights into the company culture and expectations.
