At a Glance
- Tasks: Provide expert housing advice and support to help people stay in their homes.
- Company: Join a dedicated team at iPeople SC Solutions in North West London.
- Benefits: Gain valuable experience, develop skills, and make a real difference in the community.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in preventing homelessness and supporting vulnerable individuals.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
iPeople SC Solutions is recruiting a Tenancy Sustainability Officer to join its busy team in North West London. The key purpose of this tenancy sustainment role is to provide a high standard of housing advice in order to keep customers within their homes. The role will contribute to the reduction in the number of households going into temporary accommodation and living within unsuitable housing in the borough.
The job consists of the following:
- To provide a specialised housing advice service to clients in housing need including complex landlord and tenant disputes, disrepair, mortgage and rent arrears and welfare benefits.
- To prevent homelessness and resolve housing difficulties through good quality casework and by using a range of prevention tools.
- To help maximise the income of households by advising on back-to-work programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund and Homeless Prevention Fund.
- Where prevention is unsuccessful, to provide comprehensive housing options advice and if needed a seamless handoff to the housing assessment function.
- To respond to threats of illegal eviction and landlord harassment ensuring that cases are managed appropriately so that there is sufficient evidence to pursue prosecutions in accordance with the Protection from Eviction Act 1977.
- To work effectively with landlords to sustain tenancies whilst also building positive relationships.
- To holistically assess a customer’s circumstances by conducting interviews, undertaking visits to customers in their homes and maintain accurate case notes and accurate information on databases.
- To be able to understand and analyse complex information and to effectively communicate at all levels either face to face, by telephone, in writing or electronically, for example, with senior managers, solicitors and customers whose first language may not be English.
- To ensure that personal knowledge of relevant housing advice and legislation is kept up to date through the research and attendance at training including landlord and tenant law, welfare benefit regulations and property condition law.
- To work effectively with a range of partners including the council and third sector organisations and proactively promote the prevention agenda to achieve joint outcomes for customers.
- Provide training and support on tenancy sustainment to council services and partners.
- To detect and report any incidents of suspected fraud to the relevant manager and to liaise with other departments such as the councils Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal.
- To follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time.
- To work closely with internal and external colleagues, including social services, our contractors, occupational therapists, education services, support workers, hospitals and other medical professionals.
- To be committed to providing constructive feedback to and ideas to colleagues about the quality of the service, system and procedures being provided to customers in order to ensure the Service continually improves from the customer’s perspective.
If you are interested in this position, please apply with your CV.
Tenancy Sustainment Officer - London - Job - IPSC Recruitment LTD employer: iPeople Solutions
iPeople SC Solutions is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. As a Tenancy Sustainment Officer in North West London, you will have the opportunity to make a meaningful difference in people's lives while benefiting from comprehensive training, collaboration with diverse partners, and a commitment to continuous improvement in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer - London - Job - IPSC Recruitment LTD
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to tenancy sustainment. Think about your past experiences and how they relate to the role. Practising your answers will help you feel more confident when it’s time to shine!
✨Tip Number 3
Showcase your skills! Bring along examples of your work or case studies that demonstrate your ability to handle complex landlord-tenant disputes or prevent homelessness. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing passionate candidates who are eager to make a difference in the housing sector.
We think you need these skills to ace Tenancy Sustainment Officer - London - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Tenancy Sustainment Officer. Highlight your experience in housing advice, casework, and any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of interaction with clients and partners, emphasise your ability to communicate effectively. Whether it's face-to-face or in writing, let us know how you can convey complex information clearly.
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled housing difficulties or resolved disputes in the past. This will show us you're ready to handle the challenges of the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, ensuring we get all your details in one place. We can't wait to hear from you!
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you brush up on housing advice and legislation relevant to the role. Familiarise yourself with landlord and tenant law, welfare benefits, and the Protection from Eviction Act 1977. This knowledge will not only help you answer questions confidently but also show your commitment to the role.
✨Showcase Your Communication Skills
Since the job involves interacting with a diverse range of people, practice articulating complex information clearly and concisely. Prepare examples of how you've effectively communicated in challenging situations, especially with clients who may have language barriers or complex needs.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved disputes or prevented homelessness. Be ready to discuss your approach to casework and how you’ve used various prevention tools. This will highlight your practical experience and ability to think on your feet.
✨Build Rapport with Interviewers
Remember, this role is all about building relationships. During the interview, engage with your interviewers, ask them questions about their experiences, and show genuine interest in their work. This will help you come across as personable and relatable, which is key for a Tenancy Sustainment Officer.
