At a Glance
- Tasks: Provide expert housing advice and support to clients facing tenancy issues.
- Company: Join a dedicated team at IPSC Recruitment, focused on making a difference in housing.
- Benefits: Gain valuable experience, competitive pay, and a supportive work environment.
- Other info: Opportunity for professional growth and collaboration with various organisations.
- Why this job: Help prevent homelessness and empower individuals to secure stable housing.
- Qualifications: Knowledge of landlord-tenant law and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
iPeople SC Solutions is recruiting for a Tenancy Sustainment Officer to work for our client based in The Hyde, Barnet, North West London. The role involves knowledge of landlord and tenant procedures, unlawful eviction, disrepair, and defending possession proceedings.
Responsibilities
- Provide a specialised housing advice service to clients in housing need, including complex landlord and tenant disputes, disrepair, mortgage and rent arrears, and welfare benefits.
- Prevent homelessness and resolve housing difficulties through high-quality case work and a range of prevention tools.
- Advise on back-to-work programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund, and Homeless Prevention Fund to maximise household income.
- When prevention is unsuccessful, provide comprehensive housing options advice and, if needed, a seamless hand-off to the housing assessment function.
- Respond to threats of illegal eviction and landlord harassment, ensuring cases are managed so that sufficient evidence is available for prosecution under the Protection from Eviction Act 1977.
- Work effectively with landlords to sustain tenancies and build positive relationships.
- Conduct interviews, home visits, and maintain accurate case notes and information in databases.
- Analyse complex information and communicate at all levels—face to face, by telephone, in writing or electronically—to senior managers, solicitors, and customers whose first language may not be English.
- Keep personal knowledge of relevant housing advice and legislation up to date through research and attendance at training covering landlord and tenant law, welfare benefit regulations, and property condition law.
- Collaborate with council and third-sector organisations, promoting the prevention agenda to achieve joint outcomes for customers.
- Provide training and support on tenancy sustainment to council services and partners.
- Detect and report suspected fraud incidents to the relevant manager and liaise with other departments such as the Council’s Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal.
- Follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time.
- Work closely with internal and external colleagues, including social services, contractors, occupational therapists, education services, support workers, hospitals, and other medical professionals.
- Commit to providing constructive feedback and ideas to colleagues to continually improve service quality from the customer’s perspective.
Duration: The role will continue until at least June 2023. Working hours are Monday-Friday, 9am-5pm.
If you are interested in this position, please apply with your CV.
Tenancy Sustainment Officer - Barnet - IPSC Recruitment LTD employer: iPeople Solutions
At IPSC Recruitment LTD, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant area of The Hyde, Barnet, our team enjoys a collaborative environment where meaningful contributions are recognised, and opportunities for professional advancement are abundant. With a focus on making a positive impact in the community, our Tenancy Sustainment Officers play a crucial role in preventing homelessness and supporting vulnerable individuals, making this a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer - Barnet - IPSC Recruitment LTD
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to tenancy sustainment. Practice your responses and think of examples from your past experiences that showcase your skills in handling landlord-tenant disputes and preventing homelessness.
✨Tip Number 3
Showcase your knowledge! During interviews, be ready to discuss recent changes in housing legislation or welfare benefits. This will demonstrate your commitment to staying updated and your passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tenancy Sustainment Officer - Barnet - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Sustainment Officer role. Highlight your experience with landlord and tenant procedures, and any relevant case work you've done. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since you'll be dealing with complex disputes and communicating with various stakeholders, it's crucial to showcase your communication skills. Use examples in your application that demonstrate how you've effectively communicated in challenging situations.
Highlight Relevant Experience:Don’t forget to mention any experience you have with housing advice, welfare benefits, or preventing homelessness. We love seeing candidates who can bring real-world experience to the table, so make it clear how your background fits the bill!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you brush up on landlord and tenant procedures, especially around unlawful eviction and disrepair. Familiarise yourself with the Protection from Eviction Act 1977 and any recent changes in housing legislation. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Case Work Skills
Be prepared to discuss your experience with complex landlord and tenant disputes. Think of specific examples where you've successfully resolved issues or prevented homelessness. Highlighting your case work skills will demonstrate your ability to handle the responsibilities of a Tenancy Sustainment Officer effectively.
✨Communication is Key
Since you'll be dealing with clients from diverse backgrounds, practice how you can communicate complex information clearly and empathetically. Prepare to discuss how you've adapted your communication style in the past to ensure understanding, especially with those whose first language isn't English.
✨Collaborate and Connect
This role involves working closely with various stakeholders, so think about your experiences collaborating with other organisations or departments. Be ready to share examples of how you've built positive relationships with landlords or worked with social services to achieve joint outcomes for clients.
