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- Tasks: Support tenants and manage neighbourhood issues while ensuring a safe community.
- Company: Join a dedicated team at iPeople SC Solutions in North West London.
- Benefits: Flexible part-time hours, valuable experience, and the chance to make a difference.
- Why this job: Be a key player in enhancing community living and supporting vulnerable residents.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity for personal growth and to influence local services.
The predicted salary is between 13 - 16 £ per hour.
iPeople SC Solutions is currently recruiting for a Part Time Housing Officer (20 hours) to start in this busy team based in North West London. The role is for a minimum of 3 months up to 12 months.
Duties and responsibilities:
- To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
- To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently.
- To deal with tenancy breaches and take appropriate action where necessary.
- To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators.
- Work with residents and other departments to identify estate improvements in the neighbourhoods.
- To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
- To manage tenancy changes to include, assignments, succession name changes etc.
- To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
- To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods.
- Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc.
- To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods.
- To ensure that Safeguarding is observed whilst carrying out your duties.
- To provide periodic reports which may include basic statistical information.
- To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy.
- To be able to work alone; visiting residents in their home while observing the organisations lone working procedures.
- To investigate and resolve complaints in accordance with the Organisation’s policies and procedures.
- Identify opportunities for service improvements and make recommendations where appropriate.
If you are interested in this position, please apply with your CV.
Part Time Housing Officer - North West London - Job - IPSC Recruitment LTD employer: iPeople Solutions
Contact Detail:
iPeople Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Housing Officer - North West London - Job - IPSC Recruitment LTD
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in North West London. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common questions related to tenancy management and anti-social behaviour. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with tenant support and community engagement. Real-life examples can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Part Time Housing Officer - North West London - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight relevant experience, especially in dealing with tenant enquiries and managing anti-social behaviour. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since communication is key in this role, emphasise your ability to interact effectively with residents and colleagues. Use examples that demonstrate your experience in resolving complaints and working with diverse groups.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for helping residents comes through. We appreciate straightforward applications that get to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Brush up on tenant rights, anti-social behaviour policies, and how to handle tenancy breaches. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Show Your People Skills
As a Housing Officer, you'll be dealing with residents and stakeholders regularly. Prepare examples of how you've effectively communicated or resolved conflicts in the past. Highlight your ability to work with vulnerable residents and how you can support them in sustaining their tenancies.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, like managing low-level ASB or conducting estate inspections. Practising these scenarios will help you articulate your thought process and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
