At a Glance
- Tasks: Support residents with tenancy issues and manage neighbourhood improvements.
- Company: Join a dedicated team in Lambeth focused on community welfare.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Engaging role with potential for long-term career development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
iPeople SC Solutions is recruiting for a Neighbourhood Housing Officer to work for our client based in Lambeth, Greater London. Our client is looking for a Neighbourhood Housing Officer to start in this busy team based in South London. The roles are for a minimum of 3 months up to 12 months.
Duties and responsibilities
- To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
- To manage low-level anti-social behaviour (ASB) in the neighbourhood, ensuring that incidents of ASB are resolved quickly and efficiently.
- To deal with tenancy breaches and take appropriate action where necessary.
- To carry out regular estate inspections, ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators.
- Work with residents and other departments to identify estate improvements in the neighbourhoods.
- To undertake tenancy audits and, where necessary, take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
- To manage tenancy changes to include assignments, successions, name changes, etc.
- To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
- To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods.
- Communicate effectively with colleagues to support service delivery using a range of methods, including in person, by telephone, via electronic communication etc.
- To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods.
- To ensure that Safeguarding is observed whilst carrying out your duties.
- To provide periodic reports, which may include basic statistical information.
- To be aware of external support agencies and have the ability to effectively signpost residents to appropriate service providers to help them sustain their tenancy.
- To be able to work alone, visiting residents in their homes while observing the organisation's lone working procedures.
- To investigate and resolve complaints in accordance with the Organisation’s policies and procedures.
- Identify opportunities for service improvements and make recommendations where appropriate.
If you are interested in this position, please apply with your CV.
Neighbourhood Housing Officer - Lambeth - Job - IPSC Recruitment LTD employer: iPeople Solutions
iPeople SC Solutions is an exceptional employer, offering a supportive work culture that prioritises employee growth and community engagement. As a Neighbourhood Housing Officer in Lambeth, you will have the opportunity to make a meaningful impact on residents' lives while benefiting from a collaborative team environment and access to professional development resources.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer - Lambeth - Job - IPSC Recruitment LTD
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in Lambeth. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for Neighbourhood Housing Officers. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with tenant support and anti-social behaviour management. Real-life examples can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Neighbourhood Housing Officer - Lambeth - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Housing Officer role. Highlight relevant experience, especially in dealing with tenant enquiries and managing anti-social behaviour. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Effective communication is key in this role. Use your application to demonstrate how you've successfully communicated with residents or colleagues in the past. We love seeing examples of how you’ve resolved issues or improved services!
Highlight Your Problem-Solving Abilities:This job involves resolving tenancy breaches and managing complaints. Share specific instances where you've tackled similar challenges. We’re keen to know how you approach problem-solving and what strategies you use!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Housing Officer. Familiarise yourself with tenant and leaseholder enquiries, anti-social behaviour management, and estate inspections. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Your People Skills
This role is all about communication and support. Be prepared to share examples of how you've effectively worked with residents or managed difficult situations. Highlight your ability to build relationships and resolve conflicts, as these are crucial for success in this position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented solutions, especially in a housing or community context. Discuss how you’ve handled tenancy breaches or supported vulnerable residents, as this will showcase your proactive approach and commitment to service improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's policies, team dynamics, and future projects. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Plus, it makes for a more engaging conversation!
