At a Glance
- Tasks: Support residents with tenancy issues and improve neighbourhoods through effective communication.
- Company: Join a dynamic team at iPeople SC Solutions in North West London.
- Benefits: Gain valuable experience, flexible working hours, and the chance to make a difference.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Be a key player in enhancing community living and supporting vulnerable residents.
- Qualifications: Strong communication skills and a passion for community service.
The predicted salary is between 30000 - 40000 £ per year.
iPeople SC Solutions is currently recruiting for three Neighbourhood Housing Officers to start in this busy team based in North West London. The roles are for a minimum of 3 months up to 12 months.
Responsibilities
- Deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
- Manage low level anti‑social behaviour (ASB) in the neighbourhood, ensuring that incidents of ASB are resolved quickly and efficiently.
- Deal with tenancy breaches and take appropriate action where necessary.
- Carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s performance indicators.
- Work with residents and other departments to identify estate improvements in the neighbourhoods.
- Undertake tenancy audits and, where necessary, take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
- Manage tenancy changes to include assignments, successions, name changes, etc.
- Provide advice and support to vulnerable residents to enable them to sustain their tenancy.
- Support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods.
- Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication, etc.
- Work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods.
- Ensure that safeguarding is observed whilst carrying out duties.
- Provide periodic reports which may include basic statistical information.
- Be aware of external support agencies and have the ability to effectively signpost residents to appropriate service providers to help them sustain their tenancy.
- Be able to work alone; visit residents in their home while observing the organisation’s lone working procedures.
- Investigate and resolve complaints in accordance with the Organisation’s policies and procedures.
- Identify opportunities for service improvements and make recommendations where appropriate.
Neighbourhood Housing Officer - Colindale - Job - IPSC Recruitment LTD employer: iPeople Solutions
iPeople SC Solutions is an excellent employer, offering a supportive work culture that prioritises employee development and community engagement. As a Neighbourhood Housing Officer in North West London, you will benefit from a collaborative environment where your contributions directly impact residents' lives, alongside opportunities for professional growth and the chance to make meaningful improvements in the neighbourhoods you serve.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer - Colindale - Job - IPSC Recruitment LTD
✨Tip Number 1
Network like a pro! Reach out to current or former Neighbourhood Housing Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can really give us an edge!
✨Tip Number 2
Prepare for the interview by researching common questions for housing officer roles. We should also think about our own experiences dealing with tenant issues or managing ASB. Being ready to share specific examples will show we know our stuff!
✨Tip Number 3
Don’t forget to showcase our communication skills! Whether it’s in person or over the phone, being able to effectively communicate with residents and colleagues is key. Practise explaining complex issues simply – it’ll impress the interviewers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get our applications in and stand out from the crowd!
We think you need these skills to ace Neighbourhood Housing Officer - Colindale - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Housing Officer role. Highlight your experience with tenant enquiries and managing anti-social behaviour, as these are key responsibilities in the job description.
Showcase Your Communication Skills:Since effective communication is crucial for this role, give examples of how you've successfully interacted with residents or colleagues in the past. This will show us that you can handle the diverse communication methods mentioned in the job description.
Demonstrate Your Problem-Solving Abilities:We want to see how you tackle challenges! Include specific instances where you've resolved tenancy issues or improved services in your previous roles. This aligns perfectly with the responsibilities outlined in the job description.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Housing Officer. Familiarise yourself with tenant and leaseholder enquiries, anti-social behaviour management, and tenancy audits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your People Skills
This role involves a lot of interaction with residents and external agencies. Prepare examples of how you've effectively communicated or resolved conflicts in the past. Highlight your ability to support vulnerable residents and work collaboratively with others.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with anti-social behaviour or managing tenancy breaches. Think through potential scenarios beforehand and outline your approach, focusing on problem-solving and adherence to policies.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, challenges faced in the neighbourhood, or opportunities for service improvements. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
