At a Glance
- Tasks: Provide expert housing advice and support to clients facing tenancy issues.
- Company: Join a dedicated team at iPeople SC Solutions in Barnet.
- Benefits: Gain valuable experience, competitive pay, and a supportive work environment.
- Other info: Opportunity for professional growth and collaboration with various organisations.
- Why this job: Make a real difference by helping prevent homelessness and supporting vulnerable individuals.
- Qualifications: Knowledge of landlord-tenant law and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
iPeople SC Solutions is recruiting for a Tenancy Sustainment Officer to work for our client based in The Hyde, Barnet, North West London. The role involves knowledge of landlord and tenant procedures, unlawful eviction, disrepair, and defending possession proceedings.
Responsibilities
- Provide a specialised housing advice service to clients in housing need, including complex landlord and tenant disputes, disrepair, mortgage and rent arrears, and welfare benefits.
- Prevent homelessness and resolve housing difficulties through high-quality case work and a range of prevention tools.
- Advise on back-to-work programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund, and Homeless Prevention Fund to maximise household income.
- When prevention is unsuccessful, provide comprehensive housing options advice and, if needed, a seamless hand-off to the housing assessment function.
- Respond to threats of illegal eviction and landlord harassment, ensuring cases are managed so that sufficient evidence is available for prosecution under the Protection from Eviction Act 1977.
- Work effectively with landlords to sustain tenancies and build positive relationships.
- Conduct interviews, home visits, and maintain accurate case notes and information in databases.
- Analyse complex information and communicate at all levels—face to face, by telephone, in writing or electronically—to senior managers, solicitors, and customers whose first language may not be English.
- Keep personal knowledge of relevant housing advice and legislation up to date through research and attendance at training covering landlord and tenant law, welfare benefit regulations, and property condition law.
- Collaborate with council and third-sector organisations, promoting the prevention agenda to achieve joint outcomes for customers.
- Provide training and support on tenancy sustainment to council services and partners.
- Detect and report suspected fraud incidents to the relevant manager and liaise with other departments such as the Council’s Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal.
- Follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time.
- Work closely with internal and external colleagues, including social services, contractors, occupational therapists, education services, support workers, hospitals, and other medical professionals.
- Commit to providing constructive feedback and ideas to colleagues to continually improve service quality from the customer’s perspective.
Duration: The role will continue until at least June 2023. Working hours are Monday-Friday, 9am-5pm. If you are interested in this position, please apply with your CV.
Tenancy Sustainment Officer - Barnet - IPSC Recruitment LTD in London employer: iPeople Solutions
At iPeople SC Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Tenancy Sustainment Officer in Barnet, you will have the opportunity to make a meaningful impact in the community while benefiting from comprehensive training, collaborative teamwork, and a commitment to work-life balance. Join us in our mission to prevent homelessness and support vulnerable individuals, all within a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer - Barnet - IPSC Recruitment LTD in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching common questions related to tenancy sustainment. Think about your past experiences and how they relate to the role. Practise your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in housing advice and case management. This can set you apart from other candidates and give you something tangible to discuss during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Tenancy Sustainment Officer - Barnet - IPSC Recruitment LTD in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Sustainment Officer role. Highlight your experience with landlord and tenant procedures, and any relevant case work you've done. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves communicating complex information, be sure to showcase your communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively communicate with different audiences.
Highlight Relevant Experience:If you've dealt with housing advice, disrepair issues, or even welfare benefits before, make it known! We love seeing candidates who have hands-on experience that aligns with the responsibilities of the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you brush up on landlord and tenant procedures, especially around unlawful eviction and disrepair. Familiarise yourself with the Protection from Eviction Act 1977 and any recent changes in housing legislation. This knowledge will not only help you answer questions confidently but also show your commitment to the role.
✨Showcase Your Case Work Skills
Be ready to discuss your experience with complex landlord and tenant disputes. Prepare examples of how you've successfully resolved issues or prevented homelessness in the past. Highlighting your case work skills will demonstrate your ability to handle the responsibilities of a Tenancy Sustainment Officer effectively.
✨Communication is Key
Since you'll be communicating with a diverse range of people, practice explaining complex information in simple terms. Think about how you would approach someone whose first language isn't English. Being able to adapt your communication style will be a big plus in the interview.
✨Collaborate and Connect
Emphasise your ability to work with various stakeholders, including landlords, council services, and third-sector organisations. Share examples of how you've built positive relationships in previous roles. This will show that you're not just a lone wolf but someone who values teamwork and collaboration.
