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- Tasks: Support tenants in finding and sustaining safe, affordable housing while preventing homelessness.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with a chance to work closely with diverse communities.
- Why this job: Make a real impact by helping vulnerable families secure stable homes.
- Qualifications: Experience in property management and knowledge of housing regulations required.
The predicted salary is between 30000 - 40000 £ per year.
iPeople SC Solutions is recruiting a Tenancy Management and Resettlement Officer to work for our client based in Lewisham and the surrounding areas. The successful post holder will provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives. The successful post holder is also required to provide a high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients from various services.
Duties and Responsibilities
- To promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the Council’s use of temporary accommodation.
- Work effectively within the private sector to increase the supply of good quality accommodation for households in housing need to meet individual and team targets.
- To carry out inspections of properties in order to assess their suitability for households in housing need.
- Assess prospective customer’s suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions.
- Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions.
- Ensure all private rented sector accommodation procured is of the size, type and location required by prospective customer, complies with all health and safety & planning regulations and is in compliance with the Council’s location priority policy.
- To act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies.
- Provide a comprehensive tenancy sign up and sustainment service to ensure assured short hold tenancies (prevention, discharge) and non-secure tenancies (temporary accommodation) are successfully signed up and sustained.
- Ensure customers are settled into their private rented sector accommodation and fully made aware local services such as doctor’s surgeries, schools, police station, CAB office, dentist surgeries etc.
- Provide expert advice to landlords on all aspects of letting including but not limited to housing benefit, overall benefit caps, welfare reforms, property standards, various letting schemes that Lewisham Council operates and general tenancy management, encouraging good practice.
- Liaise with colleagues within the team and the wider Housing Needs service to provide a streamlined and seamless service to customers in temporary accommodation who wish to move into the private rented sector, ensuring efficient processes are put in place to discharge the authority’s housing duty by facilitating the offer of private rented sector accommodation.
- Undertake any other appropriate duties as required by the service or instructed by the Service Manager.
Working Hours: 35 hours per week
Requirements
- Hybrid working, Officer is required to work in the office a minimum of 2 days a week.
- Officer will be required to carry out property visits and to travel outside of the borough on occasion.
- Officer should have experience in property management.
- Good understanding of the Homelessness Reduction Act 2017.
- Enhanced DBS required.
If you have previous experience, please apply with your CV.
Tenancy Management and Resettlement Officer - Job - IPSC Recruitment LTD in London employer: iPeople Solutions
Contact Detail:
iPeople Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management and Resettlement Officer - Job - IPSC Recruitment LTD in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a vacancy that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially in tenancy management and resettlement. We want to see you shine!
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience in property management and how you can help sustain tenancies. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that perfect job.
We think you need these skills to ace Tenancy Management and Resettlement Officer - Job - IPSC Recruitment LTD in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Management and Resettlement Officer role. Highlight relevant experience in property management and any knowledge of the Homelessness Reduction Act 2017. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping people find secure housing and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: As a Tenancy Management and Resettlement Officer, you'll need to communicate effectively with landlords and tenants. In your application, give examples of how you've successfully navigated difficult conversations or resolved disputes in the past. We appreciate clear communicators!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it keeps everything organised on our end, making the process smoother for everyone involved.
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Management and Resettlement Officer. Brush up on the Homelessness Reduction Act 2017 and be ready to discuss how you can help sustain tenancies and support clients in finding good quality accommodation.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in property management and working with vulnerable populations. Highlight any successful outcomes you've achieved in tenancy sustainment or housing advice.
✨Ask Smart Questions
Come prepared with questions that show your interest in the role and the organisation. Ask about their approach to tenancy sustainment, how they measure success, or what challenges they currently face in the private rented sector.
✨Be Personable and Professional
As this role involves liaising with landlords and tenants, it's crucial to display strong interpersonal skills. Practice being friendly yet professional, and be ready to demonstrate your negotiation and mediation skills during the interview.