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For Companies At a Glance
- Tasks: Support tenants and manage neighbourhood issues while ensuring a safe community.
- Company: Join a dedicated team at IPSC Recruitment in North West London.
- Benefits: Flexible part-time hours, valuable experience, and the chance to make a difference.
- Why this job: Be a key player in enhancing community living and supporting residents.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity for personal growth and to influence local services.
The predicted salary is between 13 - 16 £ per hour.
iPeople SC Solutions is currently recruiting for a Part Time Housing Officer (20 hours) to start in this busy team based in North West London. The role is for a minimum of 3 months up to 12 months.
Duties and responsibilities:
- To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
- To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently.
- To deal with tenancy breaches and take appropriate action where necessary.
- To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators.
- Work with residents and other departments to identify estate improvements in the neighbourhoods.
- To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
- To manage tenancy changes to include, assignments, succession name changes etc.
- To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
- To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods.
- Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc.
- To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods.
- To ensure that Safeguarding is observed whilst carrying out your duties.
- To provide periodic reports which may include basic statistical information.
- To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy.
- To be able to work alone; visiting residents in their home while observing the organisations lone working procedures.
- To investigate and resolve complaints in accordance with the Organisation’s policies and procedures.
- Identify opportunities for service improvements and make recommendations where appropriate.
If you are interested in this position, please apply with your CV.
Part Time Housing Officer - North West London - Job - IPSC Recruitment LTD employer: iPeople Solutions
Contact Detail:
iPeople Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Housing Officer - North West London - Job - IPSC Recruitment LTD
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in North West London. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing management and tenant support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've handled tenant issues or improved neighbourhoods in past roles. Real-life stories can make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Part Time Housing Officer - North West London - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight relevant experience, especially in dealing with tenant enquiries and managing anti-social behaviour. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since effective communication is key in this role, emphasise your ability to interact with residents and colleagues. Use examples that demonstrate your experience in resolving complaints or working with external agencies.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for helping residents shines through. We appreciate straightforward applications that get to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you understand the role of a Housing Officer and the specific duties mentioned in the job description. Brush up on tenant rights, anti-social behaviour policies, and how to handle tenancy breaches. This knowledge will help you answer questions confidently and show that you're serious about the position.
✨Show Your People Skills
As a Housing Officer, you'll be dealing with residents and various stakeholders regularly. Prepare examples of how you've effectively communicated or resolved conflicts in the past. Highlight your ability to work with vulnerable residents and how you can support them in maintaining their tenancies.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to manage complaints or improve services. Be ready to discuss how you approached these situations and what the outcomes were. This will showcase your proactive attitude and ability to think on your feet, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the neighbourhood, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
