At a Glance
- Tasks: Engage with library customers and facilitate their use of services and events.
- Company: Join a community-focused library in Hackney, making a difference every day.
- Benefits: Flexible hours, opportunity to develop skills, and a vibrant work environment.
- Other info: Great chance to enhance your CV while working in a supportive team.
- Why this job: Be the friendly face of the library and inspire others to explore reading and learning.
- Qualifications: Proficient in Microsoft packages and available for evenings and weekends.
The predicted salary is between 30000 - 40000 £ per year.
iPeople SC Solutions is currently recruiting for Library Officers to work for our client based in Hackney and surrounding areas. The successful post holder will act as the first point of contact for library customers and facilitate their effective use of the library service. The postholder will have trained skills in using the databases and ICT systems to ensure accuracy of customer and service management information, provide information to customers and have knowledge of how to refer to other relevant services.
Duties & Responsibilities
- Maintaining cash records
- Answering enquiries
- Opening and closing the libraries and carrying out routine library duties such as shelving and tidying up.
- Engage residents with the Universal Library outcomes of the library service including developing and delivering events and activities to encourage increased participation.
- Supervise the operation of the library on a daily basis and take charge when required to provide a high level of customer satisfaction for the library service.
- Champion the use of self-service technology and encourage customers to use this facility wherever possible.
- Ensure the library environment is welcoming, vibrant and a safe place to visit.
- Provide ICT support, coaching and guidance to customers in basic computer usage and use of common Microsoft packages.
- Take responsibility for promoting services available in the library including planning, arranging and delivering events, activities, storytimes, reading groups, class visits and promotions.
Requirements
- Available to work evenings and weekends as required.
- Enhanced DBS Check.
- Proficient in Microsoft packages.
If you are interested in this position, please apply with your CV.
Library Officer - Hackney - Job - IPSC Recruitment LTD in London employer: iPeople Solutions
iPeople SC Solutions is an exceptional employer, offering a vibrant work culture that prioritises community engagement and customer satisfaction. As a Library Officer in Hackney, you will enjoy opportunities for professional growth while contributing to the local community through innovative events and activities. With a focus on employee development and a supportive environment, this role provides a meaningful and rewarding career path for those passionate about library services.
StudySmarter Expert Advice🤫
We think this is how you could land Library Officer - Hackney - Job - IPSC Recruitment LTD in London
✨Tip Number 1
Get to know the library scene in Hackney! Familiarise yourself with local events and services. This will help you connect with customers and show your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common library scenarios with friends or family. This will boost your confidence and prepare you for those tricky questions about handling enquiries.
✨Tip Number 3
Show off your tech skills! Brush up on your knowledge of databases and Microsoft packages. Being able to demonstrate your ICT proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that Library Officer role. Let’s get you started on this exciting journey!
We think you need these skills to ace Library Officer - Hackney - Job - IPSC Recruitment LTD in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Library Officer role. Highlight any relevant experience with customer service, library systems, or event planning to show us you’re the perfect fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about libraries and how you can contribute to making the library a welcoming space for everyone. Keep it engaging and personal!
Show Off Your Tech Skills:Since the role involves using ICT systems, don’t forget to mention your proficiency in Microsoft packages and any experience you have with databases. We want to see that you’re comfortable with technology and ready to help customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep track of your application better. Don’t miss out on this opportunity!
How to prepare for a job interview at iPeople Solutions
✨Know Your Library Services
Familiarise yourself with the library services offered in Hackney. Understand the Universal Library outcomes and think about how you can engage residents through events and activities. This will show your enthusiasm and readiness to contribute.
✨Demonstrate ICT Proficiency
Since the role requires proficiency in Microsoft packages and ICT support, be prepared to discuss your experience with these tools. You might even want to mention specific examples of how you've helped others with technology in the past.
✨Customer Service is Key
As a Library Officer, you'll be the first point of contact for customers. Think of examples where you've provided excellent customer service or resolved issues effectively. This will highlight your ability to ensure high customer satisfaction.
✨Show Your Passion for Community Engagement
Be ready to talk about your ideas for promoting library services and increasing participation. Whether it's through storytimes, reading groups, or events, showing that you care about community engagement will set you apart from other candidates.
