At a Glance
- Tasks: Provide tailored housing management services and support residents in your neighbourhood.
- Company: Join a dedicated team at iPeople SC Solutions in vibrant London.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Work Monday to Friday, 9am to 5pm, with a focus on community engagement.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 37338 - 40817 £ per year.
iPeople SC Solutions is currently recruiting for Housing Officers to work for our client based in London and surrounding areas. The successful post holder will provide a tailored, resident-focused housing management service within a designated neighbourhood.
Duties and responsibilities as a Housing Officer:
- Ensure that tenants understand their rights and responsibilities under the tenancy agreement and that all tenancy conditions are adhered to.
- Take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments and refer complex cases to the Area Housing Manager.
- Attend court to give evidence in cases relating to breaches of tenancy and lease agreements and execute evictions in conjunction with appointed bailiffs.
- Investigate and manage all reported and recorded incidents of low-level antisocial behaviour in a timely manner and in accordance with service standards, legislation and the Antisocial Behaviour Policy and Procedure.
- Ensure early intervention and enforcement measures are implemented to minimise the risk to the victim or perpetrator.
- Be responsible for carrying out initial tenancy visits to new tenants’ homes to ensure they are satisfied with the service and understand the terms of their tenancy.
- Arrange a follow up meeting to resolve any issues that arose, including rent and housing benefit repairs and any other tenancy issues or problems within the home.
- Carry out regular tenancy audits, use business intelligence to detect unlawful subletting, and work with internal departments where information sharing protocols are in place to protect public assets.
- Effectively manage the termination of tenancies and work with the Lettings and Voids Team so that the void turnover period is minimised.
- Effectively manage and resolve residents’ contacts logged through the Neighbourhood Contact centre.
- Deal with all day-to-day correspondence and telephone calls in line with service standards.
Requirements of this Housing Officer role:
- Proven housing experience in the social housing sector.
- Experience of leasehold and tenancy management.
- Experience of engaging with residents through regular estate inspections.
- Experience of taking action against breach of tenancy, including removal of squatters.
- Experience of customer service; in dealing with people on the telephone and in person.
- Experience working to deadlines.
Working hours: 09.00 – 17.00, Monday - Friday.
Housing Officer - London - Job IPSC Recruitment LTD employer: iPeople Solutions
iPeople SC Solutions is an exceptional employer, offering a supportive and dynamic work environment for Housing Officers in London. With a strong focus on employee development, we provide comprehensive training and growth opportunities, ensuring our team members are well-equipped to deliver outstanding housing management services. Our commitment to a resident-focused approach fosters a collaborative culture where every employee's contribution is valued, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - London - Job IPSC Recruitment LTD
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like iPeople Solutions, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like iPeople Solutions and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer - London - Job IPSC Recruitment LTD
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for iPeople Solutions and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at iPeople Solutions
✨Get to Know Public Sector Values
Before your interview with iPeople Solutions, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for iPeople Solutions.
