At a Glance
- Tasks: Provide top-notch customer service in a dynamic contact centre environment.
- Company: Join iPeople Solutions, a leader in customer service recruitment.
- Benefits: Enjoy a supportive work culture with competitive pay and career growth.
- Other info: Work 35 hours a week, Monday to Friday, in a vibrant team.
- Why this job: Make a difference by helping diverse communities and resolving their issues.
- Qualifications: Experience in complex customer service and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
iPeople Solutions is currently recruiting for Customer Service Agent to work for our client based in Islington and surrounding areas. The successful post holder will provide excellent customer service dealing with enquiries and issues end to end within a Contact Centre and face to face environment, in line with the ‘One Islington’ vision and using award-winning technology. The successful post holder must have housing benefits and council tax experience.
Duties and Responsibilities
- To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy.
- To be sensitive to the needs of different customer groups ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, including those with special needs.
- To deal with all customer interactions in a polite, friendly and efficient manner.
- To use the relevant technology systems to provide high quality accurate advice.
- To maintain records and produce statistics where necessary.
- To correctly handle incoming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.
- To monitor personal performance in terms of agreed personal work targets.
Requirements
- Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
- Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
- Experience of working with a diverse community in a resident focused environment.
- Experience of using IT & telephony systems and administrative procedures in a customer focused organisation.
Working Hours: 35 hours a week, Monday - Friday
Customer Service Agent - London - Job - IPSC Recruitment LTD employer: iPeople Solutions
iPeople Solutions is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant area of Islington, our team enjoys a collaborative environment where innovative technology enhances customer service delivery, ensuring that every interaction is meaningful and rewarding. With a commitment to diversity and inclusion, we empower our staff to excel in their roles while making a positive impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - London - Job - IPSC Recruitment LTD
✨Tip Number 1
Get to know the company! Research iPeople Solutions and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle difficult customers or complex enquiries. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Agent - London - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service, especially in handling complex enquiries. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Soft Skills:Since you'll be dealing with a diverse range of customers, it’s crucial to demonstrate your ability to handle sensitive situations. Use examples that show your patience, empathy, and problem-solving skills. We love seeing how you can keep things friendly and efficient!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of housing benefits and council tax. Familiarise yourself with the common issues customers face in these areas, as well as the relevant policies. This will show that you're not just a good communicator but also knowledgeable about the specifics of the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means really paying attention to the questions being asked and responding thoughtfully. You can even paraphrase the interviewer’s questions to show you understand their concerns, which is crucial for a customer service role.
✨Show Empathy
Since you'll be dealing with distressed or irate customers, it's important to convey empathy during your interview. Share examples from your past experiences where you successfully handled difficult situations by being sensitive to the customer's needs. This will highlight your ability to manage challenging interactions.
✨Familiarise Yourself with Technology
Get comfortable with the technology systems mentioned in the job description. If you have experience with CRM systems or similar tools, be ready to discuss how you've used them effectively in previous roles. This will reassure the interviewer that you can hit the ground running.
