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- Tasks: Engage with the community, assist library users, and organise events for all ages.
- Company: iPeople SC Solutions connects talented individuals with meaningful roles in local communities.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a real impact.
- Why this job: Join a vibrant team, promote literacy, and support community projects in a dynamic environment.
- Qualifications: Experience in a library setting and strong problem-solving skills are essential.
- Other info: Perfect for students looking to enhance their CV while making a difference.
The predicted salary is between 30000 - 42000 £ per year.
iPeople SC Solutions is recruiting Community Library Officers to work for our client in Camden and surrounding areas.
The Community Library Officer is responsible for ensuring the day-to-day operation of the library service at the branch level to provide a high-quality service.
Duties and Responsibilities
- To provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties and resolving any queries and complaints quickly in accordance with library regulations.
- Assist the public with enquiries for information and provide user education and support, using both electronic and paper-based resources; including assisting with access to council services
- Operate all ICT facilities, equipment and services in the library and assist customers in the use of public ICT.
- Ensure that equipment is working and any faults are reported following corporate procedures.
- Participate in the delivery of Camden’s community and digital library development. This involves supporting the development and delivery of a local community library business plan in collaboration with local residents and partners.
- The postholder will work with children and families including baby bounce, under 5s and reading activities with children of all ages.
- Build and maintain local partnerships with voluntary and community groups, businesses, schools and colleges, tenants and residents’ associations to ensure ongoing co-design of library services.
- To plan and deliver promotional events including activities for the Under 5’s, children and teenagers, adult reading groups, IT Taster Sessions etc.
- To promote the services of the library at events outside of the library building.
- The postholder will support members of the public with self-initiating community and social projects and activities in the library and work with colleagues from across the council including Arts Development and events to put cultural events in the library.
- The postholder will work with children and families including baby bounce, under 5s and reading activities with children of all ages.
- Organise and deliver outreach activities to promote the library beyond the current user group. e.g. providing reader development workshops with schools, youth clubs and community groups in community settings outside the library building
- The postholder will support members of the public with self-initiating community and social projects and activities in the library and work with colleagues from across the council including Arts Development and Events to put cultural events in the library.
- Promote and market activities and events in the library in collaboration with the Library Manager and Communications team using a range of communication tools e.g. printed and digital posters for the library, web publishing promoting on social media.
- The postholder will assist library users in the use of self-service technology e.g. kiosks, public computers, printers, scanners and other digital provision.
- Ensure compliance with Library Rules and Regulations and Bye-Laws by users of the service while maintaining good public relations.
- Undertake duty management and any relief duties at any library or service point as required.
Requirements
- Experience of working in a library focused setting
- You will have strong analytical skills and the ability to resolve issues at pace.
- Maintain a safe working environment for staff, volunteers and the public; including ensuring safeguarding procedures are followed
If you have experience working in a library setting, please apply with your CV.
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Library Officer - Maida Vale - London - Job - iPeople SC Solutions Limited employer: iPeople Solutions
Contact Detail:
iPeople Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Officer - Maida Vale - London - Job - iPeople SC Solutions Limited
✨Tip Number 1
Familiarise yourself with the specific library services offered in Camden and surrounding areas. Understanding the community's needs will help you engage effectively with local residents and demonstrate your commitment to enhancing library services.
✨Tip Number 2
Network with current library staff or volunteers to gain insights into the day-to-day operations and challenges faced in the role. This can provide you with valuable information to discuss during interviews and show your proactive approach.
✨Tip Number 3
Get involved in community events or initiatives related to libraries or education. This experience will not only enhance your CV but also give you practical examples of how you've contributed to community engagement, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your experience with ICT facilities and user education. Being able to articulate how you've helped others navigate technology in a library setting will be a key asset in your application process.
We think you need these skills to ace Library Officer - Maida Vale - London - Job - iPeople SC Solutions Limited
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Community Library Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in library settings. Emphasise any customer service roles, community engagement activities, and your ability to work with diverse groups, especially children and families.
Write a Compelling Cover Letter: In your cover letter, express your passion for library services and community engagement. Mention specific examples of how you've successfully managed similar responsibilities in the past, such as organising events or resolving customer queries.
Highlight Relevant Skills: Make sure to showcase your analytical skills and problem-solving abilities in your application. Provide examples of how you've maintained a safe environment and followed procedures in previous roles, as this is crucial for the position.
How to prepare for a job interview at iPeople Solutions
✨Know the Library Services
Familiarise yourself with the range of services offered by the library. Be prepared to discuss how you can enhance customer experience and promote these services effectively.
✨Demonstrate Customer Care Skills
Since the role involves a high level of customer interaction, think of examples from your past experiences where you provided excellent customer service. Highlight your ability to resolve queries and complaints swiftly.
✨Showcase Your Community Engagement
Prepare to talk about any previous experience you have in community engagement or outreach activities. Discuss how you would build partnerships with local groups and promote library events to attract diverse audiences.
✨Be Tech-Savvy
As the role requires operating ICT facilities, brush up on your technical skills. Be ready to explain how you would assist users with self-service technology and ensure everything runs smoothly.
