At a Glance
- Tasks: Engage with library customers and facilitate their use of services and events.
- Company: Join a community-focused library in Hackney, making a difference every day.
- Benefits: Flexible hours, opportunity to develop skills, and a vibrant work environment.
- Other info: Perfect for students looking for part-time work with flexible hours.
- Why this job: Be the friendly face of the library and inspire others to explore reading and learning.
- Qualifications: Proficient in Microsoft packages and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
iPeople SC Solutions is currently recruiting for Library Officers to work for our client based in Hackney and surrounding areas. The successful post holder will act as the first point of contact for library customers and facilitate their effective use of the library service. The postholder will have trained skills in using the databases and ICT systems to ensure accuracy of customer and service management information, provide information to customers and have knowledge of how to refer to other relevant services.
Duties & Responsibilities
- Maintaining cash records
- Answering enquiries
- Opening and closing the libraries and carrying out routine library duties such as shelving and tidying up.
- Engage residents with the Universal Library outcomes of the library service including developing and delivering events and activities to encourage increased participation.
- To supervise the operation of the library on a daily basis and to take charge when required and provide a high level of customer satisfaction for the library service.
- To champion the use of self-service technology and to encourage customers to use this facility wherever possible.
- To ensure the library environment is welcoming, vibrant and a safe place to visit.
- To provide ICT support, coaching and guidance to customers in basic computer usage and use of common Microsoft packages.
- To take responsibility for promoting services available in the library including planning, arranging and delivering events, activities, storytimes, reading groups, class visits and promotions.
Requirements
- Available to work evenings and weekends as required.
- Enhanced DBS Check.
- Proficient in Microsoft packages.
Working hours: 09.00-17.00. If you are interested in this position, please apply with your CV.
Library Officer - Hackney - Job - IPSC Recruitment LTD employer: iPeople Solutions
iPeople SC Solutions is an excellent employer, offering a supportive work culture that values community engagement and personal development. As a Library Officer in Hackney, you will enjoy opportunities for growth through training in ICT systems and customer service, while contributing to a vibrant library environment that fosters learning and participation among residents. With flexible working hours and a commitment to employee well-being, this role provides a meaningful and rewarding career path for those passionate about public service.
StudySmarter Expert Advice🤫
We think this is how you could land Library Officer - Hackney - Job - IPSC Recruitment LTD
✨Tip Number 1
Get to know the library scene in Hackney! Familiarise yourself with local events and services. This will help you connect with the community and show your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills! As a Library Officer, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your tech skills! Brush up on your knowledge of databases and Microsoft packages. Being able to demonstrate your ICT proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re here to help you land that Library Officer position, so make sure you submit your application directly with us for the best chance at success.
We think you need these skills to ace Library Officer - Hackney - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Library Officer role. Highlight any relevant experience with customer service, library systems, or event planning to show us you’re the perfect fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about libraries and how you can contribute to our community. Keep it friendly and engaging – we want to see your personality!
Show Off Your Tech Skills:Since the role involves using ICT systems, make sure to mention your proficiency in Microsoft packages and any experience you have with databases. We love tech-savvy candidates who can help our customers navigate the digital world!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at iPeople Solutions
✨Know Your Library Services
Familiarise yourself with the library services offered in Hackney. Understand the Universal Library outcomes and think about how you can engage residents through events and activities. This will show your enthusiasm and readiness to contribute.
✨Showcase Your ICT Skills
Since the role requires proficiency in Microsoft packages and ICT support, be prepared to discuss your experience with these tools. Maybe even bring examples of how you've used technology to enhance customer service in previous roles.
✨Customer Service is Key
As a Library Officer, you'll be the first point of contact for customers. Think of examples from your past where you provided excellent customer service or resolved issues effectively. This will demonstrate your ability to maintain high customer satisfaction.
✨Be Ready for Situational Questions
Prepare for questions that ask how you'd handle specific situations, like managing a busy library or dealing with a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
