At a Glance
- Tasks: Provide tailored housing management services and support residents in your neighbourhood.
- Company: Join a dedicated team at iPeople SC Solutions, making a difference in social housing.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Work Monday to Friday, 09:00 – 17:00, with a focus on resident engagement.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
iPeople SC Solutions is currently recruiting for Housing Officers to work for our client based in London and surrounding areas. The successful post holder will provide a tailored, resident-focused housing management service within a designated neighbourhood.
Duties and responsibilities as a Housing Officer:
- Ensure that tenants understand their rights and responsibilities under the tenancy agreement and that all tenancy conditions are adhered to.
- Take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments and refer complex cases to the Area Housing Manager.
- Attend court to give evidence in cases relating to breaches of tenancy and lease agreements and execute evictions in conjunction with appointed bailiffs.
- Investigate and manage all reported and recorded incidents of low-level antisocial behaviour in a timely manner and in accordance with service standards, legislation and the Antisocial Behaviour Policy and Procedure.
- Ensure early intervention and enforcement measures are implemented to minimise the risk to the victim or perpetrator.
- Be responsible for carrying out initial tenancy visits to new tenants’ homes to ensure they are satisfied with the service and understand the terms of their tenancy.
- Arrange a follow up meeting to resolve any issues that arose, including rent and housing benefit repairs and any other tenancy issues or problems within the home.
- Carry out regular tenancy audits, use business intelligence to detect unlawful subletting, and work with internal departments where information sharing protocols are in place to protect public assets.
- Effectively manage the termination of tenancies and work with the Lettings and Voids Team so that the void turnover period is minimised.
- Effectively manage and resolve residents’ contacts logged through the Neighbourhood Contact centre.
- Deal with all day-to-day correspondence and telephone calls in line with service standards.
Requirements of this Housing Officer role:
- Proven housing experience in the social housing sector.
- Experience of leasehold and tenancy management.
- Experience of engaging with residents through regular estate inspections.
- Experience of taking action against breach of tenancy, including removal of squatters.
- Experience of customer service; in dealing with people on the telephone and in person.
- Experience working to deadlines.
Working hours: 09.00 – 17.00, Monday - Friday.
Housing Officer - London - Job IPSC Recruitment LTD employer: iPeople Solutions
iPeople SC Solutions is an exceptional employer, offering a supportive work culture that prioritises employee development and community engagement. As a Housing Officer in London, you will benefit from a dynamic environment where your contributions directly impact residents' lives, alongside competitive remuneration and opportunities for professional growth within the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - London - Job IPSC Recruitment LTD
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Officers. Think about your past experiences and how they relate to the role. Practising your answers will help you feel more confident when it’s time to shine!
✨Tip Number 3
Showcase your skills! Bring along examples of your work or case studies that demonstrate your experience in tenancy management and customer service. This will help you stand out and show that you’re the right fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Housing Officer - London - Job IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management. We want to see how your skills match the specific duties listed in the job description, so don’t hold back!
Showcase Your Customer Service Skills:As a Housing Officer, you'll be dealing with residents regularly. We love to see examples of how you've provided excellent customer service in the past, whether it's through face-to-face interactions or over the phone.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you brush up on housing laws and tenant rights. Familiarise yourself with the specific responsibilities of a Housing Officer, especially around tenancy agreements and antisocial behaviour policies. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Experience
Prepare to discuss your previous experience in the social housing sector. Think of specific examples where you've successfully managed tenancy issues or dealt with residents. This will help demonstrate your capability and how you can bring value to the team.
✨Practice Your People Skills
As a Housing Officer, you'll be dealing with a lot of people. Practice how you would handle difficult conversations, such as discussing breaches of tenancy or resolving conflicts. Being able to communicate effectively and empathetically is key!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face in the neighbourhood, or how success is measured in this role. This shows your genuine interest and helps you assess if the job is right for you.
