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- Tasks: Be the friendly face for prospective foster carers, guiding them through the enquiry process.
- Company: Join a supportive team at iPeople SC Solutions, dedicated to making a difference.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact in your community by promoting fostering and supporting families.
- Qualifications: Experience in customer service, marketing, and a passion for helping others.
- Other info: Dynamic role with a chance to collaborate and innovate in a meaningful field.
The predicted salary is between 30000 - 42000 £ per year.
iPeople SC Solutions is currently recruiting a Fostering Enquiry Officer to work for our client in Medway and the surrounding areas. The successful post holder will act as the client’s first point of contact for prospective foster carers by responding with warmth and enthusiasm to enquiries via multiple channels (including online, telephone, email, and occasional face-to-face events). The successful post holder will promote the profile of fostering across the South East region by sharing knowledge and signposting applicants to information events.
Duties and Responsibilities
- Provide an excellent customer-focused service to prospective foster carers by responding promptly and accurately to enquiries.
- Provide appropriate information, support, advice and guidance to prospective foster carers throughout the enquiry and application process to ensure consistent standards are maintained.
- Maintain the fostering database by ensuring individual records are input accurately after each enquiry in order to provide up to date information, upon which decisions affecting service delivery can be made.
- Work collaboratively with the Recruitment and Marketing Officer to support with planning and implementing the marketing and recruitment strategy to achieve service plan objectives and targets.
- Maintain an awareness of changes in policy and procedures within the fostering service, attending relevant courses where applicable, to ensure that a high quality of service delivery is maintained.
- Complete compliance checks including DBS checks to verify applicant’s documents and ensure safeguarding procedures are adhered to.
- To work as part of a team, attending and contributing to team meetings and service development in order to help maintain up to date business knowledge.
- At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.
Working Style: Hybrid working 2/3 days a week in the office + 5 days a week when on duty (if applicable)
Requirements
- Full UK driving license plus access to a vehicle, business cover (inc. carrying passengers).
- Must have a current in date DBS at interview stage.
- Experience of setting up and maintaining administrative systems and processes.
- Experience of working in partnership with colleagues, other statutory agencies/professions and families/carers.
- Experience of delivering marketing and recruitment campaigns for foster carers.
- Experience of providing advice and guidance to prospective foster carers.
- Excellent telephone manner and listening skills. Ability to focus and record information whilst working in an open plan environment.
If you are interested in this position, please apply with your CV.
Fostering Enquiry Officer - Medway - Job - IPSC Recruitment LTD in Gillingham employer: iPeople Solutions
Contact Detail:
iPeople Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fostering Enquiry Officer - Medway - Job - IPSC Recruitment LTD in Gillingham
✨Tip Number 1
Get to know the company! Research iPeople SC Solutions and their fostering services. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for prospective foster carers, being warm and enthusiastic is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Attend local events or online webinars related to fostering. This not only helps you meet potential colleagues but also gives you insights into the latest trends in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at iPeople SC Solutions.
We think you need these skills to ace Fostering Enquiry Officer - Medway - Job - IPSC Recruitment LTD in Gillingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for fostering and how you can connect with prospective foster carers.
Tailor Your CV: Make sure your CV is tailored to the role of Fostering Enquiry Officer. Highlight any relevant experience you have in customer service, marketing, or working with families. We love seeing how your background fits with what we do!
Showcase Your Skills: Don’t forget to showcase your skills that align with the job description. Whether it’s your excellent telephone manner or your ability to maintain administrative systems, make sure these stand out in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our team at StudySmarter. Plus, we’re always here to help if you have any questions!
How to prepare for a job interview at iPeople Solutions
✨Know Your Stuff
Make sure you’re familiar with the fostering process and the specific requirements for prospective foster carers. Brush up on relevant policies and procedures, as well as any recent changes in the sector. This will show your commitment and knowledge during the interview.
✨Showcase Your Communication Skills
As a Fostering Enquiry Officer, you'll need to communicate effectively across various channels. Practice articulating your thoughts clearly and warmly. Consider role-playing common scenarios you might encounter, like responding to an enquiry or providing guidance to a prospective carer.
✨Demonstrate Team Spirit
Collaboration is key in this role. Be prepared to discuss examples of how you've worked successfully in a team before. Highlight your ability to contribute to team meetings and support colleagues, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the organisation’s goals. This not only shows your interest but also helps you gauge if the position is the right fit for you.
